Consumer Support Representative m/f/d

BOA®; Österreich; On-site; EUR 23,000 - 27,000; Full time

Benefits offered by this job

Flexible working hours

Bike leasing

Company activities and events

Competitive compensation package

Learning and development opportunities

International team environment

Job summary

BOA® Technology is seeking a Consumer Support Representative to handle warranty and spare parts orders, manage shipping, and maintain inventory. You will provide product support to end users and retailers, using an ERP system to process orders and cycles counts daily.

You will work with a global network, reflect BOA's vision and values, and build strong cross-functional relationships while delivering exceptional customer service.

Qualifications

• High School Diploma or equivalent required.
• 1+ years experience in customer service.
• Experience balancing customer requests, admin needs and internal priorities.
• Customer-focused approach with ability to collaborate globally.
• Desire to use mechanical aptitude to understand products and components.

Responsibilities

• Process warranty and spare parts orders from end-users and retailers using ERP.
• Reflect BOA vision and demonstrate leadership in the Consumer Support team.
• Respond to high-volume inquiries with exceptional service by phone and email.
• Maintain accurate inventory and support shipping and cycle counts.
• Develop knowledge of current and past BOA system parts and products.

Skills

Customer service experience

Mechanical aptitude

Multi-tasking

Cross-functional communication

Education

High School Diploma or equivalent

Bachelor's degree or equivalent experience

Tools

ERP systems (ERP)

SAP

JD Edwards

Oracle

Microsoft Dynamics

Magento

Job description

About BOA

BOA® Technology builds the scientifically proven and patented BOA® Fit System. BOA partners with market-leading brands to make the best gear even better. Each unique configuration is engineered with performance fit at the center to create a precise fit and better connection between an athlete and their equipment - improving performance.

BOA® Technology Inc. is headquartered in Denver, Colorado with offices in Austria, Hong Kong, Greater China, South Korea, and Japan. For more information, visit BOAFIT.COM

Overview Of Role

Reporting to the Consumer Support Manager, the Consumer Support Representative will be the main contact for BOA's end users and retail partners. This role will process (pick, pack, ship) warranty and spare parts orders received through a variety of mediums (phone, e-mail, website) using an integrated Enterprise Resource Planning (ERP) system. Inventory will be maintained through daily receipts, shipments, and periodic cycle counts. This role will also support the office by handling incoming and outgoing shipments (both inventory and non-inventory).

Core Responsibilities

• Reflect and role model BOA's vision, values and Leadership Model and demonstrate passion for our mission across the Consumer Support team and rest of the organization


• Respond to a high volume of email and telephone inquiries with exceptional customer service


• Process warranty/spare part orders from BOA end-users and retailers using ERP system and automated shipping software


• Provide product support via phone for BOA end-users and retailers


• Maintain accurate inventory so that we can service all customers and programs


• Develop a strong technical knowledge of current, future, and past BOA system parts and products

Required Qualifications

• High School Diploma or equivalent


• 1+ years experience working in customer service


• Experience balancing customer requests, administrative needs and internal priorities


• A customer-focused approach to your work, with the ability to collaborate and build relationships with diverse groups of people across the globe


• Desire to use your mechanical aptitude to build understanding of our products and their components

Desired Qualifications

• Bachelor's Degree or equivalent work experience


• Experience working with PC-based Manufacturing Resource Planning (MRP) or ERP software such as SAP, JD Edwards, Oracle or Microsoft Dynamics


• Experience receiving inventory and shipping \"small package\" orders


• Experience working with an online shopping cart system


• Experience managing and maintaining accurate inventory


• Experience with Magento e-commerce software

We Offer

• Challenging tasks in a successful and innovative company based in the beautiful lake area of Salzkammergut


• A welcoming working environment in a committed and international team of employees


• Learning and development opportunities


• Flexible working hours


• Lease a bike


• Amazing company activities and events


• Competitive compensation package

Legal Statement

For legal reasons, we are obliged to point out the minimum salary for this position according to the collective agreement, which is from 2247.- EUR gross per month. However, our attractive salary packages are based on current market salaries and are therefore significantly above the stated minimum salary, depending on your experience and skills.

Please note this job description is not designed to include every duty or responsibility that the employee may be asked to perform. Management may assign or reassign duties and responsibilities at any time.