AI-Driven Service & Repair Solutions Lead

HOERBIGER; Wien; Vor Ort; EUR 49.000 - 59.000; Vollzeit

Zusammenfassung

HOERBIGER is seeking an Expert Service & Repair Solutions professional to bridge business and IT, guiding the digital evolution of our global service and repair processes from Vienna. You will translate business needs into scalable digital solutions, optimize operations, and unlock value through automation and AI-enabled capabilities.

Collaboration with stakeholders across regions and development teams is essential to shape the future of service operations and deliver a customer-centric

Qualifikationen

• Strong IT affinity and understanding of business applications and digital transformation.
• Experience in process management, business analysis, and international projects.
• Practical SAP knowledge; ServiceNow/ESM, SQL, or data analysis is a plus.
• Fluent English and willingness to travel up to 10%.

Aufgaben

• Drive Global Solutions: Act as the central contact for new business requirements and process improvement initiatives from our international regions.
• Optimize Processes: Analyze Service & Repair processes and identify opportunities for standardization, automation, digitalization, and AI-supported enhancements.
• Translate Requirements: Convert business needs into clear system requirements, technical specifications, and user stories for development teams.
• Enable Innovation: Support the implementation and adoption of AI-powered solutions such as Microsoft Copilot and other automation technologies.
• Ensure Quality: Coordinate testing activities, perform user acceptance testing, and validate new functionalities before release.
• Empower Users: Deliver training, documentation, change communication, and ongoing support to regional application experts and end users.

Kenntnisse

Digital mindset

Process expertise

System knowledge

AI & automation

Communication skills

Global collaboration

Tools

SAP

ServiceNow

ESM solutions

SQL databases

Data analysis

Microsoft Copilot

Jobbeschreibung

HOERBIGER is seeking an Expert Service & Repair Solutions professional to bridge business and IT, guiding the digital evolution of our global service and repair processes from Vienna. You will translate business needs into scalable digital solutions, optimize operations, and unlock value through automation and AI-enabled capabilities.

Collaboration with stakeholders across regions and development teams is essential to shape the future of service operations and deliver a customer-centric