Global Service & Repair Solutions Architect

HOERBIGER Automatisierungstechnik Holding GmbH; Wien; Vor Ort; EUR 49.000 - 59.000; Vollzeit

Zusammenfassung

HOERBIGER Automatisierungstechnik Holding GmbH seeks an Expert Service & Repair Solutions professional to bridge business and IT, driving the digital evolution of our global Service & Repair processes. You transform business needs into scalable digital solutions, optimize operations, and unlock value through automation and AI-enabled capabilities.

Collaborating with stakeholders across regions and development teams, you shape the future of service operations and support a global customer-centric

Qualifikationen

• Strong IT affinity and a solid understanding of business applications, system landscapes, and digital transformation initiatives.
• Experience in process management, business analysis, and project execution within an international environment.
• Interest or experience in AI solutions, process automation, Microsoft Copilot, and modern digital workplace technologies.

Aufgaben

• Drive Global Solutions: act as central contact for new business requirements and process improvement from international regions.
• Optimize Processes: analyze Service & Repair processes for standardization, automation, digitalization, and AI enhancements.
• Translate Requirements: convert business needs into clear system requirements, technical specs, and user stories for development teams.
• Enable Innovation: support the implementation and adoption of AI-powered solutions such as Microsoft Copilot and other automation technologies.
• Ensure Quality: coordinate testing activities, perform UAT, and validate new functionalities before release.
• Empower Users: deliver training, documentation, change communications, and ongoing support to regional application experts and end users.

Kenntnisse

Digital Mindset

Process Expertise

System Knowledge

AI & Automation

Communication Skills

Global Collaboration

Tools

SAP

ServiceNow

ESM solutions

SQL databases

Jobbeschreibung

HOERBIGER Automatisierungstechnik Holding GmbH seeks an Expert Service & Repair Solutions professional to bridge business and IT, driving the digital evolution of our global Service & Repair processes. You transform business needs into scalable digital solutions, optimize operations, and unlock value through automation and AI-enabled capabilities.

Collaborating with stakeholders across regions and development teams, you shape the future of service operations and support a global customer-centric