After-Sales & Service Manager of East EU

GAC Motor Europe B.V.; Graz; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Bonus program

Fast career growth

Zusammenfassung

GAC Motor Europe B.V. is seeking a hands-on leader to build and manage our European service partner network, drive warranty and quality initiatives, and ensure top-notch customer service across the vehicle lifecycle.

The role requires 5+ years in automotive or mobility services, strong negotiation, and fluency in English plus another East European language or Chinese. Proficiency with commercial management software and digital tools is essential.

Qualifikationen

• Minimum 5 years of experience in automotive industry or mobility services.
• Strong analytical and communication skills.
• Customer-oriented mindset and results orientation.
• Excellent teamwork and interpersonal abilities.
• Able to prioritise and manage time effectively.
• Strong negotiation skills.
• Excellent English and another East European language or Chinese is a plus.
• Proficiency with commercial management software and digital tools.

Aufgaben

• Build and develop the service network with partner companies and support warranty, parts, and service operations.
• Drive service excellence by training partners and conducting on-site audits.
• Lead warranty and quality management, owning the process and using data for improvements.
• Manage customer relationships and resolve escalations to protect the brand.
• Implement strategic service initiatives and training programs based on market needs.

Kenntnisse

Analytical skills

Communication skills

Customer-oriented

Teamwork

Time management

Negotiation skills

English language

Tools

Commercial management software

Digital tools

Jobbeschreibung

Who You Are

You are a hands‑on and results‑oriented professional with a background in Business, Engineering, or a related field. You thrive in building and nurturing strong partner networks and are motivated by driving service excellence and customer satisfaction. A proactive problem‑solver, you are skilled at using data to guide decisions and improve processes. Your excellent communication skills and cultural fluency allow you to collaborate effectively and build trust in a diverse, international environment.

Key Responsibilities

• Build and develop the service network: Establish and strengthen our network of service partners, provide support for follow‑up of warranty, parts, and service operations, and build their capabilities in technical support, spare parts, and warranty processes to ensure exceptional customer service.
• Drive service excellence and standards: Coach and train our service partners to implement and adhere to our global service standards, conduct on‑site audits to foster a culture of continuous improvement.
• Lead warranty and quality management: Take ownership of the warranty process, ensuring efficient claims approval and using warranty data to proactively address quality improvements and parts supply.
• Manage customer relationships and resolve escalations: Act as the primary point of contact for resolving complex customer complaints, coordinating resources to find effective solutions and protect our brand reputation.
• Implement strategic service initiatives: Develop and roll out engaging service campaigns and training programs based on market needs, enhancing customer loyalty throughout the vehicle lifecycle.

What You Bring

• Minimum 5 years of working experience in automotive industry or mobility services.
• Strong analytical and communication skills.
• Customer‑oriented mindset & results oriented.
• Excellent teamwork, communication and interpersonal skills.
• Able to prioritize and work proactively with efficient time management skills.
• Great negotiation skills.
• Excellent English & one of East Europe language skills or Chinese is a plus.
• Thorough knowledge of commercial management software and digital tools.

What We Offer

• An ambitious employer; we only want the best for you.
• A fast career track like only few other companies can match.
• A competitive salary and excellent bonus structure (above market); at GAC we strongly believe and live by ownership and meritocracy.