After-Sales Quality Engineer: Drive Customer Impact

Samsung SDI Battery Systems GmbH; Steiermark; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Samsung SDI Battery Systems GmbH in Kalsdorf near Graz is seeking an After Sales Quality Engineer (m/f/d) to manage day-to-day aftersales processes, serve as the central link between customers, internal departments and international sites, and ensure timely handling of requirements and complaints.

You will monitor aftersales KPIs, prepare reports, and support quality topics in the aftersales and prototype areas, contributing to our mission of delivering high-quality lithium-ion battery packs for

Aufgaben

• Run the day-to-day after sales processes and act as the central link between customers, internal departments and international sites
• Take in, coordinate and follow up on customer requirements; keep customer portals and communication up to date and on time
• Handle customer complaints and agree on actions with Quality and the relevant departments
• Make sure quality topics in after sales and in the prototype area are handled properly
• Track after sales KPIs and prepare reports and evaluations

Jobbeschreibung

Samsung SDI Battery Systems GmbH in Kalsdorf near Graz is seeking an After Sales Quality Engineer (m/f/d) to manage day-to-day aftersales processes, serve as the central link between customers, internal departments and international sites, and ensure timely handling of requirements and complaints.

You will monitor aftersales KPIs, prepare reports, and support quality topics in the aftersales and prototype areas, contributing to our mission of delivering high-quality lithium-ion battery packs for