Account Manager

Mitel: Business & Hybrid Communication Solutions; Wien; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Structured induction with buddy

Bonus model and performance-based pay

Job summary

Mitel: Business & Hybrid Communication Solutions in Vienna seeks a Key Account Manager to own strategic accounts in Austria. You will be the first contact at the decision level, drive business development and tailor solutions from our portfolio.

We offer a hybrid work model, a structured induction, and a strong focus on customer success. You will travel within Germany as needed and collaborate with consulting, presales and bid management to sustain growth.

Qualifications

• University degree and at least 5 years of relevant experience in selling complex IT or communication systems.
• Experience in strategic support and development of defined key accounts.
• Strong communication, presentation and negotiation skills; native German with good English.

Responsibilities

• Supports and strategically develops state authorities and their IT service providers.
• Establishes and maintains long-term relationships at the decision-making level.
• Identifies opportunities, manages quotations and contract negotiations.
• Positions the portfolio to support customer goals and cross-sell opportunities.
• Analyzes market and competition to develop customer strategies.
• Collaborates with consulting, presales, and bid management; maintains CRM and forecasts.
• Develops industry-specific solution scenarios with customer departments including outside IT.

Skills

Key account management

Sales

Negotiation

Communication skills

Presentation skills

English proficiency

Education

University degree in economics, IT, or communications

Tools

CRM software

MS Office

Job description

Job Description

Location: Vienna

Time Type: Full time

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Overview:

As a Key Account Manager (m/f/d), you will assume comprehensive sales responsibility for strategic key accounts in Austria. You will act as the first point of contact at the decision‑making level, drive business development and design tailor‑made solutions based on our innovative portfolio.

Responsibilities:

• Support and strategic development of primarily state authorities and their IT service providers
• Establishing and maintaining long‑term relationships at the decision‑making level
• Identifying and implementing business opportunities, managing quotation processes and contract negotiations
• Positioning the relevant portfolio to provide sustainable support for customer goals
• Analysing market and competitive situations, developing individual customer strategies and making targeted use of cross‑selling potential
• Collaborating with internal specialist units such as consulting, presales and bid management
• Maintaining sales activities in CRM and regular forecast and pipeline reporting
• Developing industry‑specific solution scenarios in close coordination with customer departments – including outside of IT

Requirements:

• University degree (e.g. economics, IT, communication) and at least 5 years of relevant professional experience in the sale of complex IT or communication systems
• Experience in the strategic support and development of defined key accounts
• Technical affinity and the ability to translate complex customer requirements into solutions
• Customer focus, entrepreneurial thinking and confident manner
• Strong communication and presentation skills and confident negotiating skills
• Native German speaker with good to very good written and spoken English skills
• Willingness to travel within Germany and openness to hybrid working
• Willingness to undergo security screening

What You can expect from us:

• An open, team‑oriented corporate culture
• Structured induction with personal management sponsorship (buddy concept)
• Flexible working time models and hybrid working – modern offices and home office
• Modern IT equipment (laptop, smartphone)
• Attractive bonus model and performance‑related remuneration

We are committed to fostering an inclusive workplace and ensuring equal opportunities for all applicants. We therefore explicitly encourage applications from persons with a severe disability or equivalent status.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.