Workplace Ambassador

JLL; Municipio de Esquel; On-site; ARS 54,572,000 - 90,953,000; Full time

Benefits offered by this job

Health Insurance for you and dependens

Training platform with 15,000+ courses

Wellbeing program

Employee recognition program

BRG participation

Job summary

JLL in Buenos Aires, Argentina seeks a Workplace Ambassador to manage front-line soft services, including reception, mail, and events, while supporting the help desk to deliver high-end customer service. This role leads reception and business center teams and collaborates with the FM team to meet space setup needs.

You will report to Facilities Management and work Monday to Friday 9:00 am–6:00 pm on-site under an indefinite-term contract, driving inspections and continuous improvements in site

Qualifications

• Experience in hospitality, corporate office or related fields.
• Fluent English with 1–3 years in reception or customer service.
• Strong customer service orientation and attention to detail.

Responsibilities

• Address inquiries politely and promptly while coordinating reception and business centers.
• Collaborate with FM team to arrange events and spaces.
• Support weekly/monthly building inspections and issue resolution per SLAs.
• Assist Travel/Visitors and communicate with reception staff.
• Organize internal and external client events and manage conferencing facilities.

Skills

Hospitality experience

Customer service

Fluent English

Communication

Education

Degree in hospitality or related field

Tools

Meeting room booking systems

Job description

What this job involves

As a Workplace Ambassador at JLL in Buenos Aires, Argentina, you will be primarily responsible for managing first line soft services to the site(s) including reception, mail operations, meeting & events as well as supporting the help desk with the objective to drive a high-end customer service experience to fulfill our Client's internal and external customers, visitors and/or third-party vendors. This dynamic role requires you to lead and coordinate the reception and business center teams while closely working with the FM team to drive events requirements related to spaces set up. You will address and fulfill Client associates' inquiries in a polite and timely manner while managing and maintaining regular contact and meetings with relevant vendors to report on issues, recommendations and cost estimates. Working Monday to Friday from 9:00 am to 6:00 pm on site with an indefinite-term contract, this position involves supporting weekly and monthly building inspections while pro-actively identifying opportunities to continuously drive effectiveness and efficiencies within Site Facilities operations, directly contributing to JLL's mission of delivering exceptional workplace experiences through superior customer service and facilities management excellence.

What this job involves

As a Workplace Ambassador at JLL in Buenos Aires, Argentina, you will be primarily responsible for managing first line soft services to the site(s) including reception, mail operations, meeting & events as well as supporting the help desk with the objective to drive a high-end customer service experience to fulfill our Client's internal and external customers, visitors and/or third-party vendors. This dynamic role requires you to lead and coordinate the reception and business center teams while closely working with the FM team to drive events requirements related to spaces set up. You will address and fulfill Client associates' inquiries in a polite and timely manner while managing and maintaining regular contact and meetings with relevant vendors to report on issues, recommendations and cost estimates. Working Monday to Friday from 9:00 am to 6:00 pm on site with an indefinite-term contract, this position involves supporting weekly and monthly building inspections while pro-actively identifying opportunities to continuously drive effectiveness and efficiencies within Site Facilities operations, directly contributing to JLL's mission of delivering exceptional workplace experiences through superior customer service and facilities management excellence.

What your day-to-day will look like

• Address and fulfill Client associates' inquiries in polite and timely manner while leading and coordinating reception and business center teams


• Work closely with FM team to drive events requirements related to spaces set up while managing regular contact and meetings with relevant vendors


• Support weekly and monthly building inspections in alignment with Site FM while supporting work orders resolution per service level agreements


• Support Travel/Visitors while interfacing with local FM team and Organization Units to gather and communicate information to reception staff


• Assist in organizing internal and external Client events while managing quality of conferencing facilities and engaging with FM team when issues arise


• Support local procurement needs working closely with regional Sourcing and Procurement team while providing coverage for Facilities Manager when required


• Ensure sufficient supplies inventory stocks availability while placing orders for re-stocking and controlling consumption trends for efficiency opportunities


• Ensure visitors comply with Client's external visitation registration system following established process and security policies while supporting meeting room bookings.

Required Qualifications

• Technical or University degree or equivalent number of years of education and/or working experience in hospitality, Corporate Office environment or related fields


• Fluent English with one to three years of experience performing similar activities in reception, business center coordination or customer service roles


• Basic knowledge of administrative tasks with excellent attitude towards Customer Service and details orientation for analyzing and problem solving


• Demonstrated follow up skills in fast-paced changing environment with ability to apply critical thinking and identify issues for problem solving


• Ability to build strong relationships and influence others while working in cross functional environment with relationship building across internal departments


• Written and verbal communication and organizational skills with ability to organize and manage multiple priorities effectively


• Must be highly motivated and able to work independently with flexible work schedule for supporting various operational requirements.

Preferred Qualifications

• Experience with vendor management, contracting and on-boarding processes in corporate office environments


• Knowledge of meeting and conference room booking systems with understanding of different access/permissions requirements


• Background in event coordination and space setup for internal and external corporate events


• Familiarity with procurement processes and inventory management for office supplies and consumables


• Understanding of visitor registration systems and security policies in corporate environments


• Experience with facilities management support and building inspection processes.

Location

Onsite

Work Schedule

Monday to Friday, 9:00 am to 6:00 pm

Benefits to eligible employees include

• Health Insurance for you and your direct dependents


• Online platform with +15,000 certified courses available for your professional development


• Digital coupon platform (discounts on retail establishments, gastronomy, gyms, education, tourism, cinemas, theaters, among others)


• Wellbeing platform with personalized programs (yoga, meditation, exercise, meal plans, among others)


• Assistance program for employee and immediate family members (psychological counseling, legal and financial assistance, nutritional guidance)


• Employee recognition program


• Participation in BRG (Business Resource Groups): Be part of our BRG, which promotes diversity and inclusion within JLL

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.