Weekend Night-Shift Service Desk Engineer for SaaS E-commerce

APPLY; Argentina; Híbrido; ARS 18.119.000 - 37.748.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

Generous vacation policy

AI upskilling

Inclusive culture

Descripción de la vacante

APPLY is a hybrid/remote-friendly partner delivering agentic CX solutions for global consumer brands. As a Service Desk Engineer, you will triage tickets, diagnose issues, and provide technical support across enterprise SaaS platforms, working with international clients.

The role features a rotating weekend night schedule with 12-hour shifts. You will interact with vendor support teams, adhere to SLAs, and contribute to knowledge sharing while delivering high-quality customer care.

Formación

• 0–2 years of experience in technical support or IT service desk roles.
• Familiar with e-commerce concepts and terminology.
• Experience triaging issues in a ticketing system.
• Confident working with vendor platform support teams to resolve issues.
• Proactive and inquisitive with strong problem-solving mindset.
• Great communicator with written and spoken English.

Responsabilidades

• Triage issues created in the ticketing system and own them until resolution.
• Diagnose, analyze, troubleshoot and resolve IT problems for client platforms.
• Provide guidance to client personnel to empower users to help themselves.
• Lead conversations and guide clients through platform configuration.
• Collaborate with vendor platform support teams to resolve issues.
• Update knowledge bases and maintain accurate records of resolutions.

Conocimientos

Ticket triage

Customer support

English fluency

IT support basics

Herramientas

Jira Service Management

Grafana

Datadog

Azure

Descripción del empleo

APPLY is a hybrid/remote-friendly partner delivering agentic CX solutions for global consumer brands. As a Service Desk Engineer, you will triage tickets, diagnose issues, and provide technical support across enterprise SaaS platforms, working with international clients.

The role features a rotating weekend night schedule with 12-hour shifts. You will interact with vendor support teams, adhere to SLAs, and contribute to knowledge sharing while delivering high-quality customer care.