Remote T3 Support Engineer - Troubleshooter (Sql/Aws)

Supportyourapp-1; Ciudad de Mendoza; Remote; ARS 670.000 - 1.004.000; Vollzeit

Zusammenfassung

Supportyourapp-1 is seeking an L3 Technical Support Engineer to provide technical assistance for enterprise MFT solutions. You will build and update workflows, diagnose issues, and ensure data transfers remain time-sensitive and compliant.

You will escalate unresolved issues to software teams and document solutions for knowledge sharing. The role requires strong English communication and a BS degree in IT/CS, with Linux and AIX proficiency, shell scripting, and familiarity with rsync/SSH keys.

Qualifikationen

• BS degree in Information Technology, Computer Science or relevant field.
• Understanding of Linux and AIX commands and Environment Variables.
• Scripting in Shell is required; Perl scripting is desirable.
• Understanding of rsync and SSH keys.

Aufgaben

• Provide technical-level assistance to vendors for enterprise-level MFT solutions.
• Build-out new workflows and support/repair existing critical data transfers.
• Diagnose and troubleshoot technical issues and escalate when needed.
• Log issues accurately and track them to resolution within SLAs.
• Prepare reports and document technical knowledge for future reference.

Kenntnisse

English communication

Ausbildung

BS degree in Information Technology, Computer Science or relevant field

Tools

Linux

AIX

rsync

SSH keys

Shell scripting

Perl scripting

Jobbeschreibung

The Role:

We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. Will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which includes the build-out of new workflows, as well as updates and support/repairs of existing critical, time sensitive internal and B-2-B data transfers.

Responsibilities:

• Using client applications and tools, and adapt to client processes.
• Understanding large scale architecture and communicate with different responsible parties.
• Researching and identifying solutions to software/hardware issues.
• Diagnosing and troubleshooting technical issues including.
• Connecting to POS stores /clearing cache data/ pulling out logs/ uploading logs to SharePoint.
• Filling xml templates to send cache requests.
• Tracking computer system issues through to resolution, within agreed time limits.
• Properly escalating unresolved issues to appropriate internal teams (e.g. software teams).
• Referring to internal database or external resources to provide accurate tech solutions.
• Ensuring all issues are properly logged.
• Prioritizing and managing several open issues at one time.
• Following up with clients to ensure their IT systems are fully functional after troubleshooting.
• Preparing accurate and timely reports.
• Documenting technical knowledge in the form of notes and manuals.
• Maintaining jovial relationships with clients.

Requirements:

• BS degree in Information Technology, Computer Science or relevant field.
• Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…).
• Understanding of Environment Variables.
• Scripting in Shell is required.
• Scripting in Perl is desired.
• Understanding of rsync and SSH keys.
• Excellent verbal and written English communication skills.

IMPORTANT

Wednesday to Friday:

9:00 PM to 6:00 AM Lebanon time - 3:00 PM to 12:00 AM Argentina time.

Weekend:

3:00 PM to 12:00 AM Lebanon time - 9:00 AM to 6:00 PM Argentina time.

Monday and Tuesday OFF.