(English C1) Part-Time Technical Support Consultant (Remotely)

Supportyourapp-1; Ciudad de Mendoza; Remote; ARS 600.000 - 900.000; Vollzeit

Zusammenfassung

Supportyourapp-1 is seeking an L3 Technical Support Engineer to provide high-level assistance for enterprise-level MFT solutions. You will build new workflows, update and repair critical data transfers, and diagnose complex issues across software and hardware.

Required: BS in IT/CS, strong Linux/AIX knowledge, Shell scripting, and good English communication. Familiarity with rsync, SSH keys, and SharePoint is a plus. Shift timing may involve international coordination.

Qualifikationen

• BS degree in Information Technology, Computer Science or relevant field.
• Proficiency with Linux and AIX commands.
• Shell scripting required; Perl scripting is a plus.
• Familiarity with environment variables and file operations.
• Excellent verbal and written English communication.

Aufgaben

• Provide technical-level assistance for enterprise-level MFT solutions.
• Build-out new workflows and update/repair existing data transfers.
• Diagnose and troubleshoot complex issues across software and hardware.
• Log issues, escalate when needed, and coordinate with internal teams.
• Communicate with clients to ensure systems are fully functional after troubleshooting.
• Prepare accurate and timely reports; document knowledge in notes and manuals.

Kenntnisse

Linux

AIX

Shell scripting

Perl scripting

Environment variables

English communication

SLA/time management

Ausbildung

BS degree in Information Technology, Computer Science or relevant field

Tools

RSYNC

SSH keys

SharePoint

Jobbeschreibung

The Role: We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. Will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which includes the build-out of new workflows, as well as updates and support/repairs of existing critical, time sensitive internal and B-2-B data transfers.

Responsibilities

• Using client applications and tools, and adapt to client processes.
• Understanding large scale architecture and communicate with different responsible parties.
• Researching and identifying solutions to software/hardware issues.
• Diagnosing and troubleshooting technical issues including.
• Connecting to POS stores /clearing cache data/ pulling out logs/ uploading logs to SharePoint.
• Filling xml templates to send cache requests.
• Tracking computer system issues through to resolution, within agreed time limits.
• Properly escalating unresolved issues to appropriate internal teams (e.g. software teams).
• Referring to internal database or external resources to provide accurate tech solutions.
• Ensuring all issues are properly logged.
• Prioritizing and managing several open issues at one time.
• Following up with clients to ensure their IT systems are fully functional after troubleshooting.
• Preparing accurate and timely reports.
• Documenting technical knowledge in the form of notes and manuals.
• Maintaining jovial relationships with clients.

Requirements

• BS degree in Information Technology, Computer Science or relevant field.
• Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…).
• Understanding of Environment Variables.
• Scripting in Shell is required.
• Scripting in Perl is desired.
• Understanding of rsync and SSH keys.
• Excellent verbal and written English communication skills.

IMPORTANT

Wednesday to Friday: 9:00 PM to 6:00 AM Lebanon time → 3:00 PM to 12:00 AM Argentina time. Weekend: 3:00 PM to 12:00 AM Lebanon time → 9:00 AM to 6:00 PM Argentina time. Monday and Tuesday OFF.