US Tax & Accounting Support Specialist — Level 2

GRID eSports GmbH; Tandil; Remote; ARS 92,724,000 - 139,086,000; Full time

Job summary

GRID eSports GmbH is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands genuine technical accounting judgment and the ability to independently investigate and resolve issues.

Required coverage includes 8:00 AM–8:00 PM ET with shifts overlapping US business hours; strong English communication and proven accounting experience are essential.

Qualifications

• Experience with US accounting and taxation.
• Strong written and verbal English communication.
• Ability to investigate complex tax and accounting inquiries and resolve issues independently.

Responsibilities

• Provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and transactions.
• Assist customers with tax-related inquiries, notices, and filing status questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings via Zendesk, email, and scheduled calls.
• Independently investigate issues, identify root causes, and coordinate with specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and improve workflows and knowledge resources.

Skills

US accounting

Tax expertise

Bookkeeping

Payroll

Financial reporting

English communication

Education

Certified Public Accountant (CPA)

Enrolled Agent (EA)

Tools

QuickBooks

Excel

Zendesk

Slack

Job description

GRID eSports GmbH is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands genuine technical accounting judgment and the ability to independently investigate and resolve issues.

Required coverage includes 8:00 AM–8:00 PM ET with shifts overlapping US business hours; strong English communication and proven accounting experience are essential.