US Tax & Accounting Specialist - Level 2 Support | Remote

GRID eSports GmbH; La Pampa; Remote; ARS 92,724,000 - 139,086,000; Full time

Job summary

GRID eSports GmbH is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries from a remote Argentina location.

You will apply genuine technical accounting judgment, investigate and resolve escalated issues, and communicate findings clearly through Zendesk and scheduled calls, while adapting to evolving workflows and proprietary systems.

Qualifications

• Professional accounting experience, ideally with US accounting and taxation exposure.
• Strong written and verbal English communication.
• Ability to investigate and resolve complex issues independently.
• Familiarity with payroll, tax notices, and tax return questions is a plus.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, notices, filing status questions, and tax return questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly via Zendesk, email-style responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when needed.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.

Skills

Level 2 support

US accounting

Tax knowledge

Bookkeeping

Payroll

English communication

Analytical skills

Tools

QuickBooks

Excel/Sheets

Zendesk

Slack

Job description

GRID eSports GmbH is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries from a remote Argentina location.

You will apply genuine technical accounting judgment, investigate and resolve escalated issues, and communicate findings clearly through Zendesk and scheduled calls, while adapting to evolving workflows and proprietary systems.