Remote Level 2 Tax & Accounting Support Specialist (LATAM)

GRID eSports GmbH; Santa Fe Capital; Remote; ARS 107,712,000 - 169,262,000; Full time

Job summary

GRID eSports GmbH is seeking an experienced Level 2 Tax & Accounting Support Specialist to provide specialized US accounting, tax, bookkeeping, and payroll support remotely from Argentina.

The role requires deep technical accounting judgment, ability to investigate complex issues, and strong English communication to resolve customer inquiries through Zendesk and email, with shifts overlapping US business hours.

Qualifications

• Professional accounting experience with exposure to US accounting and taxation.
• Strong knowledge of bookkeeping, tax return review, reconciliations, payroll, and financial reporting.
• Experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Ability to explain complex topics to nontechnical customers.
• Comfortable in a fast-paced, technology-driven environment with evolving workflows.
• Ability to learn proprietary platforms and AI-assisted workflows.

Responsibilities

• Provide Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, tax notices, and filing status questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings via Zendesk, email, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work effectively with proprietary platforms and AI-assisted workflows.

Skills

Professional accounting experience

US accounting & taxation

Bookkeeping

Tax return review

Account reconciliations

Payroll

Financial reporting

Written & verbal English

Analytical skills

Independent problem-solving

Documentation skills

Education

CPA

EA certification

Tools

QuickBooks

Excel/Google Sheets

Zendesk

Slack

Payroll software

AI-assisted workflows

Job description

GRID eSports GmbH is seeking an experienced Level 2 Tax & Accounting Support Specialist to provide specialized US accounting, tax, bookkeeping, and payroll support remotely from Argentina.

The role requires deep technical accounting judgment, ability to investigate complex issues, and strong English communication to resolve customer inquiries through Zendesk and email, with shifts overlapping US business hours.