Remote Level 2 US Tax & Accounting Support Specialist

Grid Esports; Tandil; Remote; ARS 122,988,000 - 153,735,000; Full time

Benefits offered by this job

Health insurance

Job summary

Grid Esports is seeking an experienced accounting professional to provide specialized Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries. The role emphasizes technical accounting judgment and the ability to resolve complex issues.

The ideal candidate has strong tax expertise, excellent English, and can work independently in a fast-paced, tech-enabled environment from a remote location in Argentina. Experience with QuickBooks and Zendesk is a plus.

Qualifications

• Professional accounting experience with US accounting and taxation.
• Strong knowledge of bookkeeping, tax return review, payroll, and financial reporting.
• Excellent English communication.
• Ability to explain complex topics to nontechnical customers.
• Ability to work in a fast-paced, tech-enabled environment.
• Willingness to learn proprietary platforms and AI-assisted workflows.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and transactions.
• Assist customers with tax-related inquiries, notices, and filing status questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate findings via Zendesk, email-style responses, and scheduled phone support.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and improve workflows and knowledge resources.
• Learn and adapt to proprietary platforms and AI-assisted workflows.

Skills

Professional accounting experience

US accounting & taxation

Analytical skills

Troubleshooting

Communication skills

Documentation skills

Independent problem-solving

Explain complex topics

Adaptability to tech systems

Education

Certified Public Accountant (CPA)

Enrolled Agent (EA)

Tools

QuickBooks

Microsoft Excel / Google Sheets

Zendesk

Slack

Job description

Grid Esports is seeking an experienced accounting professional to provide specialized Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries. The role emphasizes technical accounting judgment and the ability to resolve complex issues.

The ideal candidate has strong tax expertise, excellent English, and can work independently in a fast-paced, tech-enabled environment from a remote location in Argentina. Experience with QuickBooks and Zendesk is a plus.