Trade Support Analyst

JPMorganChase; Buenos Aires; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

J.P. Morgan in Buenos Aires seeks a Sales Support Analyst to serve as a vital resource for the front office and client-facing stakeholders, acting as liaison between business, technology, control partners and operations.

In a fast-paced environment, you will investigate inquiries, monitor trade flows, reconcile trades, and manage lifecycle events with clear communication. You will collaborate across teams, address escalations, train new application users, and help define requirements for future

Formación

• 2–3 years of financial industry experience.
• Bachelor's degree strongly preferred.
• Proficient with Excel, PowerPoint and internet tools.
• Detail-oriented with strong written and verbal skills.

Responsabilidades

• Provide end-to-end trade flow support across product channels worldwide.
• Monitor ongoing support needs to address changes and gaps.
• Drive improvements while reducing risk across trade paths.
• Escalate and resolve inquiries promptly.
• Address ad hoc queries from operations, technology and front office.
• Train new application users.
• Collaborate to determine release priorities and requirements for enhancements.
• Serve client needs via email, phone or other channels.
• Manage trade lifecycle from inception to closure including booking, reporting and settlement.

Conocimientos

Attention to detail

Communication

Self-starter

Team player

Time management

Problem solving

Flexibility

Educación

Bachelor's degree

Herramientas

Excel

PowerPoint

Internet technologies

Descripción del empleo

As a Sales Support Analyst, you'll serve as a vital resource for the front office and client‑facing stakeholders. You'll act as the liaison between the business, technology, control partners, and operations. Your role includes the investigation of inquiries, monitoring trade execution flows, trade reconciliations, and the fundamental understanding of our trading platforms and systems. Candidates must be able to provide and communicate solutions (in person, by phone, and by email) in a fast‑paced, high‑pressure environment.

Responsibilities

• Provide end-to-end trade flow support across all product channels globally
• Monitor ongoing support needs to address changes and gaps
• Drive continuous improvement efforts, while reducing risk across all touch‑points in the trade path
• Ensure the accurate and timely escalation and resolution of all inquiries
• Address ad hoc queries from operations, technology, and the front office
• Facilitate training for new application users
• Work with the business, technology, and operations to determine priorities, schedule of releases, and detail of the requirements for future enhancements/products
• Service client needs, through email, phone or other authorized venues
• Manage trade lifecycle events from inception until closure, including booking, reporting and settlement of the obligation

Qualifications

• 2 - 3 years of financial industry experience
• Bachelor's degree strongly preferred
• In-depth knowledge of Excel, PowerPoint, and Internet technologies
• Highly disciplined, a self‑starter, and the ability to execute on assignments independently
• A team player who demonstrates work ethic and consistently demonstrates a high-level of professionalism
• Attention to detail with superior written, verbal, and problem‑solving skills
• Excellent organizational and time management skills
• Ability to communicate with all levels within the Line of Business
• Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.