Trade Support Analyst

Next Frontier Capital; Buenos Aires; Presencial; ARS 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

J.P. Morgan is seeking a Sales Support Analyst to act as a bridge between the front office, technology, and operations. The role covers investigation of inquiries, monitoring trade execution flows, trade reconciliations, and understanding trading platforms in a fast-paced environment.

Responsibilities include end-to-end trade support, prioritizing requests, training users, and managing lifecycle events from booking through settlement, across global product channels.

Formación

• 2–3 years of financial industry experience.
• Bachelor's degree strongly preferred.
• In-depth knowledge of Excel, PowerPoint, and Internet technologies.
• Highly disciplined, self-starter, and able to execute independently.
• Team player with professionalism and strong written/verbal skills.
• Excellent organizational and time-management abilities.
• Ability to communicate with all levels of the business.
• Flexible in a dynamic environment requiring creativity and strategic thinking.

Responsabilidades

• Provide end-to-end trade flow support across all product channels globally.
• Monitor ongoing support needs to address changes and gaps.
• Drive continuous improvement efforts while reducing risk across trade path touch-points.
• Ensure accurate and timely escalation and resolution of inquiries.
• Address ad hoc queries from operations, technology, and front office.
• Facilitate training for new application users.
• Work with business, technology, and operations to determine priorities and release schedules.
• Serve client needs via email, phone, or other authorized channels.
• Manage trade lifecycle events from inception to closure including booking, reporting, and settlement.

Conocimientos

Financial industry experience

Excellent communication

Independent work

Educación

Bachelor's degree

Herramientas

Excel

PowerPoint

Internet technologies

Descripción del empleo

As a Sales Support Analyst, you'll serve as a vital resource for the front office and client-facing stakeholders. You'll act as the liaison between the business, technology, control partners, and operations. Your role includes the investigation of inquiries, monitoring trade execution flows, trade reconciliations, and the fundamental understanding of our trading platforms and systems. Candidates must be able to provide and communicate solutions (in person, by phone, and by email) in a fast-paced, high-pressure environment.

Responsibilities

• Provide end-to-end trade flow support across all product channels globally
• Monitor ongoing support needs to address changes and gaps
• Drive continuous improvement efforts, while reducing risk across all touch-points in the trade path
• Ensure the accurate and timely escalation and resolution of all inquiries
• Address ad hoc queries from operations, technology, and the front office
• Facilitate training for new application users
• Work with the business, technology, and operations to determine priorities, schedule of releases, and detail of the requirements for future enhancements/products
• Service client needs, through email, phone or other authorized venues
• Manage trade lifecycle events from inception until closure, including booking, reporting and settlement of the obligation

Qualifications

• 2 - 3 years of financial industry experience
• Bachelor's degree strongly preferred
• In-depth knowledge of Excel, PowerPoint, and Internet technologies
• Highly disciplined, a self-starter, and the ability to execute on assignments independently
• A team player who demonstrates work ethic and consistently demonstrates a high-level of professionalism
• Attention to detail with superior written, verbal, and problem-solving skills
• Excellent organizational and time management skills
• Ability to communicate with all levels within the Line of Business
• Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. The Sales Support Analyst role includes the investigation of inquiries, monitoring trade execution flows, trade reconciliations, and the fundamental understanding of our trading platforms and systems.