Technical Account Manager - Network & Security Solutions

Fortinet; Buenos Aires; Presencial; ARS 88.483.829 - 132.725.744; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel opportunities

Descripción de la vacante

Fortinet in Argentina seeks a skilled network security professional to analyze configurations, collect network data, and propose actionable changes. You will communicate findings to customers, deliver knowledge transfers such as webinars, and assist with software recommendations and test reports.

Responsibilities include lab upgrade testing, best practice documentation, and ongoing case management with LATAM customers. Strong English and willingness to travel are required.

Formación

• Relevant professional experience preferably in the network industry.
• Strong network security experience and routing knowledge.
• Excellent customer service orientation and communications.
• Certifications such as CCNA/CCNP/CCIE or CISSP are a plus.
• Proficiency with MS Word, PowerPoint and Excel.
• Scripting and Windows Server experience.
• Willingness to travel.
• Advanced English proficiency.

Responsabilidades

• Collect, analyze and suggest changes to configuration information.
• Collect and analyze customer network information and packet traces.
• Recommend actions based on analysis and provide knowledge transfer like webinars.
• Suggest software recommendations and conduct bug scrubs reports.
• Perform upgrade testing in a lab and report results.
• Develop best practice deployment and troubleshooting documentation.
• Follow up on technical cases and manage expectations until closure.
• Conduct weekly status calls and quarterly reports for managed accounts.
• Provide direct technical email and phone support to LATAM customers.
• Analyze support requests and document requirements; exercise independent judgment.

Conocimientos

Network industry experience

Network security

Routing experience

Customer service

Communication skills

Advanced English

Willing to travel

Educación

CCNA/CCNP/CCIE or CISSP certifications

Herramientas

MS Word

PowerPoint

Excel

Scripting

Windows Server

Descripción del empleo

Fortinet in Argentina seeks a skilled network security professional to analyze configurations, collect network data, and propose actionable changes. You will communicate findings to customers, deliver knowledge transfers such as webinars, and assist with software recommendations and test reports.

Responsibilities include lab upgrade testing, best practice documentation, and ongoing case management with LATAM customers. Strong English and willingness to travel are required.