Network Security Account Manager

Fortinet; Municipio de Rincón de los Sauces; On-site; ARS 1,200,000 - 1,800,000; Full time

Job summary

Fortinet is seeking an experienced network professional in Argentina to analyze customer network configurations, collect data, and deliver actionable change recommendations across LATAM accounts. You will interpret packet traces and provide clear guidance to enhance security and performance.

The role emphasizes strong English communication, willingness to travel, and hands-on scripting and Windows server experience to support customers in a fast-paced environment.

Qualifications

• Relevant professional experience preferably in the network industry.
• Solid network security and routing experiences.
• Exceptional customer service orientation and strong communications skills.
• Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications.
• Proficient with MS Word, PowerPoint, and Excel.
• Scripting and Windows server app experience.
• Willing to travel.
• Advanced English level.

Responsibilities

• Collection, analysis and change recommendations of configuration information.
• Collection and analysis of customer network information.
• Collection and analysis of packet trace information.
• Recommend actions based on analysis.
• Customer education, deliver knowledge transfer like webinar or workshops.
• Software recommendation, conduct bug scrubs reports.
• Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report.
• Develop best practice deployment and troubleshooting methodology documentation.
• Follow up technical cases and manage the right expectation until the closure of the cases.
• Conduct weekly status conference calls with customers to report status of open issues and projects.
• Conduct quarterly reports for your managed accounts.
• Work closely and provide direct technical email and phone support to our customers in the LATAM Region.
• Analysis of support request, completion of requests for information and documentation.

Skills

Networking experience

Network security

Customer service

Certifications (CCNA/CCNP/CCIE/CISSP)

Scripting

Windows Server

Advanced English

Willing to travel

Tools

MS Word

PowerPoint

Excel

Job description

Fortinet is seeking an experienced network professional in Argentina to analyze customer network configurations, collect data, and deliver actionable change recommendations across LATAM accounts. You will interpret packet traces and provide clear guidance to enhance security and performance.

The role emphasizes strong English communication, willingness to travel, and hands-on scripting and Windows server experience to support customers in a fast-paced environment.