Technical Account Mgr

Fortinet; Buenos Aires; On-site; ARS 88,483,829 - 132,725,744; Full time

Benefits offered by this job

Travel opportunities

Job summary

Fortinet in Argentina seeks a skilled network security professional to analyze configurations, collect network data, and propose actionable changes. You will communicate findings to customers, deliver knowledge transfers such as webinars, and assist with software recommendations and test reports.

Responsibilities include lab upgrade testing, best practice documentation, and ongoing case management with LATAM customers. Strong English and willingness to travel are required.

Qualifications

• Relevant professional experience preferably in the network industry.
• Strong network security experience and routing knowledge.
• Excellent customer service orientation and communications.
• Certifications such as CCNA/CCNP/CCIE or CISSP are a plus.
• Proficiency with MS Word, PowerPoint and Excel.
• Scripting and Windows Server experience.
• Willingness to travel.
• Advanced English proficiency.

Responsibilities

• Collect, analyze and suggest changes to configuration information.
• Collect and analyze customer network information and packet traces.
• Recommend actions based on analysis and provide knowledge transfer like webinars.
• Suggest software recommendations and conduct bug scrubs reports.
• Perform upgrade testing in a lab and report results.
• Develop best practice deployment and troubleshooting documentation.
• Follow up on technical cases and manage expectations until closure.
• Conduct weekly status calls and quarterly reports for managed accounts.
• Provide direct technical email and phone support to LATAM customers.
• Analyze support requests and document requirements; exercise independent judgment.

Skills

Network industry experience

Network security

Routing experience

Customer service

Communication skills

Advanced English

Willing to travel

Education

CCNA/CCNP/CCIE or CISSP certifications

Tools

MS Word

PowerPoint

Excel

Scripting

Windows Server

Job description

Qualifications

• Relevant professional experience preferably in the network industry
• Solid network security and routing experiences
• Exceptional customer service orientation and strong communications skills
• Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
• Proficient with MS Word, PowerPoint, and Excel
• Scripting and Windows server app experience
• Willing to travel
• Advanced English level

Job Duties

• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Recommend actions based on analysis
• Customer education, deliver knowledge transfer like webinar or workshops
• Software recommendation, conduct bug scrubs reports
• Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
• Develop best practice deployment and troubleshooting methodology documentation
• Follow up technical cases and manage the right expectation until the closure of the cases
• Conduct weekly status conference calls with customers to report status of open issues and projects
• Conduct quarterly reports for your managed accounts
• Work closely and provide direct technical email and phone support to our customers in the LATAM Region
• Analysis of support request, completion of requests for information and documentation
• Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

About Us

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network – today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [e-mail].

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.