Success Manager - CRM Campaigns

MRM; Buenos Aires; Híbrido; ARS 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Medical coverage

Education platform access

Birthday leave

Discounts

Descripción de la vacante

MRM is seeking a Success Manager to be the primary client contact in Argentina and Uruguay, ensuring CRM campaigns are delivered effectively and on time. The role bridges client needs with the delivery team, driving strategy, briefs, and execution.

You will collaborate with CRM managers, translate briefs into actionable tasks, and monitor performance to optimize outcomes. Strong English and cross-functional teamwork are essential.

Formación

• Proven experience as a Success Manager.
• Experience with CRM principles and practices.
• Familiarity with Salesforce Marketing Cloud (SFMC).
• Excellent communication, interpersonal, and collaboration skills.

Responsabilidades

• Serve as the main point of contact for the client in Argentina and Uruguay, building strong relationships and understanding their marketing objectives.
• Collaborate with the CRM managers to define and implement local CRM strategy and plans.
• Lead the client brief intake process, gathering detailed requirements for each campaign and communicating clearly to the delivery team.
• Translate client briefs into actionable tasks for the delivery team.
• Ensure campaigns are executed on time and to the client’s satisfaction.
• Understand market needs and animation/catalog plans to ensure timely delivery of campaigns.
• Contribute to annual, quarterly, and monthly roadmaps for local plans.
• Monitor campaign performance and identify optimization opportunities.
• Share best practices and recommendations with the broader CRM team.
• Focus on constructing a solid client brief.

Conocimientos

CRM principles

Account management

Stakeholder collaboration

English fluency

Herramientas

SFMC

Descripción del empleo

Job Description

MRMisa Digital Marketing andAdvertisingleadingmultinationalcompany. The Success Manager will be the primary point of contact for the client in Argentina and Uruguay, ensuring the successful execution of CRM campaigns. This role acts as a bridge between the client's needs and the delivery team, ensuring timely and effective campaign delivery. The Success Manager will focus on understanding market needs, collaborating on CRM strategies, and ensuring the successful execution of local CRM plans.

Responsibilities

• Serve as the main point of contact for the client in Argentina and Uruguay, building strong relationships and understanding their marketing objectives.


• Collaborate closely with the CRM managers to define and implement the local CRM strategy and plans.


• Lead the client brief intake process, working with client to gather detailed requirements for each campaign and ensuring clear communication to the delivery team.


• Translate client briefs into actionable tasks for the delivery team.


• Work with the team to ensure campaigns are executed on time and to the client's satisfaction.


• Understand the market needs and challenges, as well as animation plans, to ensure timely delivery of requested campaigns.


• Contribute to the development of annual, quarterly, and monthly roadmaps for executing local plans (animation, catalog).


• Monitor campaign performance and identify opportunities for optimization.


• Share best practices and recommendations with the broader CRM team.


• Focus on constructing a solid client brief.

Requirements

• Proven experience as a Success Manager.


• Experience with CRM principles and practices.


• Familiarity with Salesforce Marketing Cloud (SFMC).


• Excellent communication, interpersonal, and collaboration skills.


• Advanced English proficiency.

Some Of Our Benefits Are

• Hibrid working (go to the officetwicea week)


• First level medical coverage for you and your direct family group.


• Institutes and shops discounts.


• Free access to education platform.


• Free days off per year and birthday day.


• English classes in Company.