Strategic Host Success Manager – Emerging Products

PadSplit; Argentina; Presencial; ARS 29.774.000 - 37.217.000; Jornada completa

Descripción de la vacante

PadSplit is seeking a Host Account Manager of Emerging Products to serve as the dedicated strategic partner and primary point of contact for a portfolio of hosts. You will own the full host relationship from activation through long-term retention, becoming a trusted partner who knows the platform, policies, and fee structures well enough to provide clear answers on the spot.

You will be measured on response times, occupancy performance, host satisfaction, churn reduction, and portfolio

Formación

• 3+ years in account management, customer success, or high-touch relationships.
• Experience in real estate, property management, hospitality, or platform-based marketplaces is preferred.
• Ability to develop deep platform and policy fluency for live host conversations.

Responsabilidades

• Own and manage a dedicated portfolio of PadSplit hosts, serving as primary contact for support and policy questions.
• Provide timely information and act as a trusted strategic advisor to hosts.
• Build proactive relationships to reduce churn and increase host lifetime value.
• Conduct regular performance check-ins and reviews aligned to host goals and benchmarks.
• Monitor metrics like occupancy, rejection rates, and member retention to drive improvements.
• Lead new host activation and educate on pricing, standards, and move-in experience.
• Navigate complex host situations with judgment and escalate when cross-functional support is needed.
• Contribute to scalable playbooks and participate in weekly team syncs.

Conocimientos

Account management

Customer success

Data analysis

Relationship building

Communication

Problem solving

Herramientas

CRM software

Data dashboards

Descripción del empleo

PadSplit is seeking a Host Account Manager of Emerging Products to serve as the dedicated strategic partner and primary point of contact for a portfolio of hosts. You will own the full host relationship from activation through long-term retention, becoming a trusted partner who knows the platform, policies, and fee structures well enough to provide clear answers on the spot.

You will be measured on response times, occupancy performance, host satisfaction, churn reduction, and portfolio