Strategic Host Account Manager

PadSplit; Municipio de Rincón de los Sauces; Presencial; ARS 128.704.000 - 196.841.000; Jornada completa

Descripción de la vacante

PadSplit is seeking a Host Account Manager of Emerging Products to serve as the strategic partner for a portfolio of hosts. You’ll own activation through long-term retention, acting as the trusted advisor with deep knowledge of platform policies and fees.

You’ll be measured on response times, occupancy, host satisfaction, churn reduction, and portfolio retention. You’ll build proactive host relationships, guide pricing and occupancy strategies, and partner with product and operations to resolve

Formación

• 3+ years in account management, customer success, or high-touch client relationships.
• Background in real estate, property management, hospitality, or marketplace platforms preferred.
• Ability to translate data into actionable guidance for hosts.
• Strong written and verbal communication across diverse audiences.
• Comfortable managing a large portfolio with a proactive approach.

Responsabilidades

• Own a dedicated portfolio of PadSplit hosts; primary contact for support and policy.
• Provide timely information and act as strategic advisor to hosts.
• Build proactive relationships to reduce churn and grow lifetime value.
• Conduct regular performance check-ins aligned to host goals.
• Monitor occupancy, move-in readiness, and retention metrics; drive improvements.
• Guide hosts on pricing, occupancy, and listing quality using data.
• Lead intro calls for new hosts and set expectations from day one.
• Escalate and resolve host issues with cross‑functional teams when needed.
• Document interactions and identify systemic issues for process improvements.

Conocimientos

Account management

Customer success

Data-driven communication

Proactive portfolio management

Strong communication

Empathetic directness

Organization and follow-through

Growth mindset

Real estate background

Descripción del empleo

PadSplit is seeking a Host Account Manager of Emerging Products to serve as the strategic partner for a portfolio of hosts. You’ll own activation through long-term retention, acting as the trusted advisor with deep knowledge of platform policies and fees.

You’ll be measured on response times, occupancy, host satisfaction, churn reduction, and portfolio retention. You’ll build proactive host relationships, guide pricing and occupancy strategies, and partner with product and operations to resolve