Spherical is looking for an Account Coordinator to join our Client Success team. This role is ideal for someone early in their marketing career who is highly organized, eager to learn, and passionate about hospitality, digital marketing, and client service.
The Account Coordinator will support a portfolio of luxury hospitality clients across multiple marketing disciplines, including social media, paid media, SEO, content, websites, analytics, and creative services. Working closely with Account Managers, Account Directors, and departmental specialists, this person will help ensure projects move forward smoothly, client communications are organized, and deliverables are executed at a high standard.
This role offers a strong growth path into an Account Manager position for someone looking to develop strategic marketing, client relationship, and project management skills.
Responsibilities
Client Support
- Support Account Managers and Account Directors in managing day-to-day client relationships
- Attend client meetings and capture detailed notes, action items, and follow-ups
- Help prepare client agendas, reports, presentations, and meeting materials
- Monitor client requests and ensure timely follow-through with internal teams
- Assist with monthly reporting and quarterly business review preparation
Project Coordination
- Coordinate projects across social media, paid media, SEO, content, web, analytics, and creative teams
- Track timelines, deliverables, and dependencies to ensure projects remain on schedule
- Follow up with internal teams on outstanding tasks and deadlines
- Assist with quality assurance reviews before client delivery
- Maintain project documentation and client records
Strategic Development
- Develop an understanding of each client’s business goals and marketing objectives
- Support the development of cross-channel marketing recommendations and strategies
- Stay informed on hospitality, travel, social media, and digital marketing trends
- Identify opportunities to bring proactive ideas and insights to client discussions
Internal Collaboration
- Serve as a liaison between client success and internal specialist teams
- Help facilitate communication across departments to ensure alignment and accountability
- Support process improvements and operational efficiencies within the Client Success team
Skills & Experience
- 1 to 3 years of experience in account management, project coordination, marketing, hospitality, communications, or a related field
- Agency experience is a plus, but not required
- Hospitality, travel, luxury, or lifestyle brand experience is a plus
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Comfortable managing multiple projects and priorities simultaneously
- Detail-oriented with strong follow-through
- Curious, proactive, and eager to learn
- Ability to build relationships with both clients and internal teams
- Familiarity with digital marketing channels, including social media, paid media, SEO, websites, and analytics, is preferred
- Experience with project management tools, Google Workspace, Microsoft Office, or similar platforms
What Success Looks Like
- Consistently delivers organized and reliable support to clients and internal teams
- Helps projects stay on track and deadlines are met
- Builds trust with clients through responsiveness and professionalism
- Demonstrates growing strategic understanding of digital marketing and hospitality
- Progressively takes ownership of client communications and project leadership
- Develops toward an Account Manager role through increased responsibility and client exposure