Strategic Host Success Manager

Coinscapture; Argentina; A distancia; ARS 1.000.000 - 2.000.000; Jornada completa

Descripción de la vacante

PadSplit is hiring a Host Account Manager of Emerging Products to act as the dedicated strategic partner and primary point of contact for a portfolio of PadSplit hosts. You will own the full host relationship from activation through long-term retention, becoming the trusted partner who knows the platform, policies, and fee structures to provide clear, on-the-spot guidance.

You will be measured on response times, occupancy performance, host satisfaction, churn reduction, and portfolio retention,

Formación

• Must be a relationship-first operator who uses data to inform decisions.
• Proactive in identifying issues in dashboards and addresses host concerns quickly.
• Able to explain platform policies, fee structures, and decisions clearly to hosts.

Responsabilidades

• Own and manage a dedicated portfolio of PadSplit hosts as their main contact for support and policy queries.
• Provide timely information, act as a strategic advisor to PadSplit and hosts.
• Build proactive relationships to reduce churn and improve host lifetime value.
• Conduct regular performance check-ins aligned to host goals and PadSplit benchmarks.
• Drive host accountability on metrics like occupancy, rejection rates, and retention.
• Collaborate with hosts on portfolio growth and expansion of PadSplit footprint.
• Serve as an internal advocate, surfacing host feedback to product, operations, and leadership.

Conocimientos

Relationship building

Data-driven

Problem solving

Communication

Herramientas

Dashboards

Data analytics tools

Descripción del empleo

PadSplit is hiring a Host Account Manager of Emerging Products to act as the dedicated strategic partner and primary point of contact for a portfolio of PadSplit hosts. You will own the full host relationship from activation through long-term retention, becoming the trusted partner who knows the platform, policies, and fee structures to provide clear, on-the-spot guidance.

You will be measured on response times, occupancy performance, host satisfaction, churn reduction, and portfolio retention,