Strategic Account Operations Lead

EY; Buenos Aires; On-site; ARS 92,666,000 - 138,998,000; Full time

Job summary

EY Global Delivery Services is seeking an Account Operations Manager in Buenos Aires (CABA) to drive operational excellence across U.S. firm accounts. You will liaise with GCSP, service line leaders and executives to assess operational needs and deliver timely resolutions.

You will serve as a trusted advisor, lead cross-functional projects, and ensure the delivery of high‑quality work products. Strong collaboration, confidentiality, and strategic thinking are essential in this role.

Qualifications

• Proven ability to work in a collaborative environment and lead team members.
• Experience guiding cross-functional initiatives and stakeholder alignment.
• Strong focus on process improvement and operational excellence.

Responsibilities

• Serve as trusted advisor to Account Leadership on operational matters.
• Lead critical projects ensuring timely, confidential handling of information.
• Maintain deep understanding of the account goals and environment to inform requests.
• Participate in Account Team meetings and provide actionable recommendations.
• Ensure timely, accurate delivery of recurring work products with quality control.
• Engage with Firm functions to identify and engage resources.
• Analyze stakeholder feedback and implement corrective action plans.
• Recommend process optimization to increase efficiency and impact.
• Manage collaboration tools that support seamless teamwork and communication.

Skills

Team leadership

Consultative approach

Project management

Strategic analysis

Networking

Entrepreneurial drive

Decisive decisions

People development

Analytical

Job description

EY Global Delivery Services is seeking an Account Operations Manager in Buenos Aires (CABA) to drive operational excellence across U.S. firm accounts. You will liaise with GCSP, service line leaders and executives to assess operational needs and deliver timely resolutions.

You will serve as a trusted advisor, lead cross-functional projects, and ensure the delivery of high‑quality work products. Strong collaboration, confidentiality, and strategic thinking are essential in this role.