Global Account Support Leader, Associate Director

EY; Tandil; On-site; ARS 2,400,000 - 4,200,000; Full time

Job summary

EY in Buenos Aires, Argentina seeks a GDS Account Support Leader to drive operational and service-delivery excellence across all locations. You will own performance, collaborate with Global/Regional teams, and lead large teams through continuous improvement and governance.

You will shape process improvements, technology deployment, and a future workforce strategy, partnering with GPO and transformation teams to deliver measurable benefits and compliant delivery models.

Qualifications

• Significant leadership experience within Finance or professional services environments, leading large, geographically dispersed teams in complex matrix organizations.
• Proven ability to deliver operational excellence and service delivery excellence across multi-location shared services or GDS environments.
• Strong analytical and performance insight skills to drive process and technology change.
• Experience managing senior stakeholder relationships and cross-functional partnerships.
• Understanding of how AI/GenAI reshapes roles, services, and operating models.

Responsibilities

• Own operational performance across all GDS locations, including productivity, utilization, cost, quality, and efficiency.
• Build a culture of operational excellence through standardized ways of working, performance management, and continuous improvement.
• Optimize organizational structure, delivery economics, and globally integrated delivery models while maintaining quality, risk, and compliance standards.
• Own end-to-end service delivery performance, quality, KPIs, and stakeholder satisfaction.
• Embed service management disciplines, including service catalogs, service levels, and customer experience measures.
• Lead governance forums and serve as the primary escalation point for significant service, operational, or stakeholder issues.
• Identify process improvement and transformation opportunities using operational data, root-cause analysis, and frontline insight.
• Partner with Global Process Owner and transformation teams to pilot and embed improvements, including AI and automation.

Skills

Leadership

Operations management

Data-driven decision making

Stakeholder management

Change management

AI awareness

Job description

EY in Buenos Aires, Argentina seeks a GDS Account Support Leader to drive operational and service-delivery excellence across all locations. You will own performance, collaborate with Global/Regional teams, and lead large teams through continuous improvement and governance.

You will shape process improvements, technology deployment, and a future workforce strategy, partnering with GPO and transformation teams to deliver measurable benefits and compliant delivery models.