Account Operations Manager - Assistant Director - EY Global Delivery Services

EY; Buenos Aires; On-site; ARS 92,666,000 - 138,998,000; Full time

Job summary

EY Global Delivery Services is seeking an Account Operations Manager in Buenos Aires (CABA) to drive operational excellence across U.S. firm accounts. You will liaise with GCSP, service line leaders and executives to assess operational needs and deliver timely resolutions.

You will serve as a trusted advisor, lead cross-functional projects, and ensure the delivery of high‑quality work products. Strong collaboration, confidentiality, and strategic thinking are essential in this role.

Qualifications

• Proven ability to work in a collaborative environment and lead team members.
• Experience guiding cross-functional initiatives and stakeholder alignment.
• Strong focus on process improvement and operational excellence.

Responsibilities

• Serve as trusted advisor to Account Leadership on operational matters.
• Lead critical projects ensuring timely, confidential handling of information.
• Maintain deep understanding of the account goals and environment to inform requests.
• Participate in Account Team meetings and provide actionable recommendations.
• Ensure timely, accurate delivery of recurring work products with quality control.
• Engage with Firm functions to identify and engage resources.
• Analyze stakeholder feedback and implement corrective action plans.
• Recommend process optimization to increase efficiency and impact.
• Manage collaboration tools that support seamless teamwork and communication.

Skills

Team leadership

Consultative approach

Project management

Strategic analysis

Networking

Entrepreneurial drive

Decisive decisions

People development

Analytical

Job description

Account Operations Manager - Assistant Director - EY Global Delivery Services

Location: CABA

Other locations: Primary Location Only

Requisition ID: 1759190

Operations & Reporting

Role Type

Account OperationsManager

Role Rank

Current Rank CS

63

The opportunity

Our purpose, at EY, is building a better working world. The Operations and Reporting within EY GDS is a dynamic and multi-offering function consisting of 300+ employees across India, the Philippines, Argentina, and Poland with six global support centers. We provide operational excellence through methodologies and tools to build sustainable processes and practices. With functions such as global and regional operations, go-to-market enablers and business enablement, the Operations and Reporting continually supports EY's growth endeavors. Our work aims to help reinforce our purpose of building a better working world for our people, our customers, and communities.

As an Account Operations Manager you will provide your strategic voice and perspective to elevate ideas, streamline, simplify, and improve business impact and efficiency. This role serves as the center of the wheel, liaising with essential interdependencies and leveraging resources to drive account contextual operational excellence. The AOM serves as the primary point of contact for Account Operations on the US Firm's largest and fastest growing Sales and Strategic Pursuit accounts. This role involves working directly with the GCSP, Service Line Leaders and other Executive Leaders to assess Account Operational needs and driving delivery with timely and accurate resolution.

Your key responsibilities

• Serve as a trusted advisor to the Account Leadership team on all operational matters, proactively connecting to ensure value delivery
• Work along with the stakeholders in the execution of essential projects that are critical to business, handling sensitive information with meticulous care and strict confidentiality.
• Maintain a deep understanding of the Account's goals, environment and requirements to provide additional context to new requests with minimal guidance .
• Participate in Account Team meetings, synthesizing new information to make relevant action recommendations where applicable and appropriate.
• Ensure timely and accurate delivery of reoccurring work products, including accountability for quality control, value and impact.
• Maintain broad familiarity with Firm functions to identify and engage the appropriate resources.
• Work directly on external and internal client required insights
• Analyse stakeholder feedback to identify opportunities for enhancement and implement corrective action plans to steer continuous improvement efforts
• Contribute to recommendations for process optimization, identifying opportunities for increased efficiency and effectiveness.
• Manage collaborative tools and platforms that support efficient and effective operations, fostering a culture of seamless teamwork and communication.

Skills and attributes for success

• Proven ability to work in collaborative environment and lead team members
• Consultative Approach: Utilize effective questioning to identify needs and propose tailored solutions.
• Project Management: Expertise in crafting and steering project plans, overcoming obstacles to meet objectives.
• Strategic Presentation & Analysis: Skilled in creating presentations and leveraging insights for strategic business decisions.
• Networking: Forge strategic relationships across functions, sharing insights to advance account objectives.
• Entrepreneurial Drive: Take ownership, innovate, and pursue opportunities for significant business impact.
• Decisive Decision-Making: Confident in making informed decisions that guide and benefit the team.
• Empowerment and Development: Invests in the growth of team members, empowering them to excel and innovate.
• Analytical: Ability to analyze complex or