Store Manager (m/f) - Permanent Contract

Balzac Paris; Municipio de Londres; Vor Ort; ARS 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Balzac Paris in Argentina seeks a Store Manager to lead a high-end boutique. You will oversee sales, staff, stock, and customer experience, ensuring Balzac Paris standards are met. You will report to the Retail Director and drive in-store activations and promotions.

Ideal candidates have strong leadership, organizational skills, and a commercial mindset with a track record in luxury retail management.

Qualifikationen

• Be a true leader with excellent interpersonal skills and a commercial drive.
• Experience as Store Manager in a high-end ready-to-wear brand.
• Strong organizational and scheduling capabilities.

Aufgaben

• Comply with procedures and strategies established by management.
• Deliver exceptional customer experience while following sales steps.
• Propose and implement in-store activations and promotions to meet targets.
• Train and coach the team on sales pitches and standards.
• Monitor store KPIs, budget constraints, and write weekly performance reports.

Kenntnisse

Leadership

Interpersonal skills

Commercial drive

Teamwork

Sales techniques

Budget management

Financial oversight

Schedule management

Recruit and unite

Stock management

Tools

Office Suite

Talentview

Biron

Shopify

Jobbeschreibung

The Store Manager reports directly to the Retail Director.

Responsibilities

1 - STORE MANAGEMENT & ANIMATION

• Comply with procedures and strategies established by management
• Deliver an exceptional customer experience while adhering to sales process steps
• Manage external service providers operating within the boutique
• Propose and implement in-store activations and promotional events to exceed targets
• Uphold and protect brand image and standards
• Train and coach the team (sales pitch, procedures, collections, materials, etc.)
• Ensure top-tier boutique presentation standards (visual merchandising, dress code compliance, etc.)
• Maintain store cleanliness, upkeep, and communal areas

2 - BUSINESS & COMMERCIAL MANAGEMENT

• Monitor sales and financial KPIs
• Understand the boutique’s P&L and respect budget constraints
• Proactively develop action plans to achieve sales targets
• Process daily/weekly bank deposits
• Produce weekly performance reports and establish action plans to optimize results

3 - HUMAN CAPITAL & PEOPLE MANAGEMENT

• Manage FTEs (Full-Time Equivalents) and adapt staffing based on operational needs
• Optimize team scheduling to prevent under- or overstaffing (leave management and approval)
• Identify hiring needs and liaise with the HR department
• Conduct recruitment interviews, onboarding, and offboarding in coordination with HR
• Submit payroll variables within the deadlines specified by management
• Create and optimize staff schedules
• Conduct monthly 1-on-1 check-ins with team members and track progress
• Set team and individual performance objectives
• Conduct annual performance reviews within required deadlines
• Intervene and alert the HR department regarding behavioral issues or policy breaches
• Allocate and adjust retail staff based on Balzac Paris events, priorities, and boutique needs

4 - STOCK MANAGEMENT

• Ensure stock levels are maintained, delivery schedules are adhered to and product rotation runs smoothly
• Supervise rolling stock-takes
• Ensure the seamless operation of the « Kiosque » service (click & collect, repairs, hot stamping, etc…)

5 - MANAGEMENT

• Celebrate and embrace differences
• Support creative energy
• Cultivate employee engagement
• Share enthusiasm
• Unlocking the power of the collective

Profile Required

• You are organized and possess excellent interpersonal skills. A true leader, you have a strong commercial drive, a results-oriented mindset, and a taste for teamwork.
• You have prior experience as a Store Manager within a high-end ready-to-wear brand.

Hard Skills

REQUIRED SKILLS & QUALIFICATIONS :

• Be familiar with and proficient in the following tools : Office Suite, Talentview, Biron, Shopify…
• Managing and optimising stock
• Recruit and unite
• Mastering schedule management
• Mastering sales techniquesBudget management and financial oversight

Soft Skills

• Strong attention to detail and rigor
• Excellent organizational skills
• Proactivity
• Solution-oriented mindset
• Agility and adaptability
• Strong communication skills
• Leadership skills