Assistant Store Manager (m/f) - Permanent Contract

Balzac Paris; Municipio de Londres; Presencial; ARS 75.496.000 - 113.243.000; Jornada completa

Descripción de la vacante

Balzac Paris is seeking a Store Manager to lead our flagship retail team in Argentina. You will oversee store operations, ensure an exceptional customer experience, manage stock, and uphold the brand image while implementing commercial activations.

You will recruit and train the team, optimize schedules, monitor KPIs, and drive sales to exceed targets. A proven track record in high-end ready-to-wear retail, strong leadership, and mastery of inventory, budget control, and sales techniques are

Formación

• You are organized and possess excellent interpersonal skills. A true leader, you have a strong commercial drive, a results-oriented mindset, and a taste for teamwork.
• You have prior experience as a Store Manager within a high-end ready-to-wear brand.

Responsabilidades

• STORE MANAGEMENT & OPERATIONS: Comply with procedures and strategy set by management; Ensure an exceptional customer experience while following the sales steps; Manage service providers; Propose and implement commercial activations; Upkeep of brand image; Train and support the team; Ensure top store appearance; Maintain cleanliness of sales floor and staff areas.
• BUSINESS & PERFORMANCE MANAGEMENT: Track commercial and financial KPIs; Master the store’s P&L and budgets; Act to hit/exceed targets; Handle bank deposits; Deliver weekly reports with action plans.
• PEOPLE & HR MANAGEMENT: Manage the team and adapt to business needs; Organize staffing to prevent over/understaffing; Identify hiring needs; Conduct recruitment/interviews; Manage payroll variables; Create and optimize staff schedules; Set up monthly check-ins; Define team/individual goals; Conduct annual performance reviews; Escalate HR issues.
• INVENTORY & STOCK CONTROL: Guarantee stock management, delivery schedules, rotation; Oversee cycle counts; Ensure smooth in-store kiosk operations.

Conocimientos

MS Office

Shopify

Biron

Eurécia

TalentView

Team leadership

Sales techniques

Budget management

Inventory management

Recruitment

Schedule management

Interpersonal skills

Organizational skills

Herramientas

MS Office

Shopify

Biron

Eurécia

TalentView

Descripción del empleo

You will join the Retail team and report to our Retail Director.

Responsabilities

• STORE MANAGEMENT & OPERATIONS
• Comply with the procedures and strategy set by management
• Ensure an exceptional customer experience while following the sales steps
• Manage the various service providers working in the store
• Propose and implement commercial activations to exceed targets
• Uphold and guarantee the brand image
• Train and support the team (sales pitch, procedures, collections, materials…)
• Ensure the highest standards for store appearance (VM, uniforms…)
• Maintain the upkeep and cleanliness of the sales floor and staff areas
• BUSINESS & PERFORMANCE MANAGEMENT
• Track commercial and financial KPIs
• Master the store’s P&L and stick to budgets
• Proactively put action plans in place to hit and exceed targets
• Handle bank deposits
• Deliver a weekly report and define an action plan to optimize performance
• PEOPLE & HR MANAGEMENT
• Manage the team and adapt according to business needs
• Ensure proper team organization to prevent under or overstaffing (leave approvals, temporary staff…)
• Identify hiring needs and report them to HR
• Conduct recruitment interviews, onboarding, and offboarding alongside HR
• Submit payroll variables in line with company deadlines
• Create and optimize staff schedules
• Set up monthly check-ins with each team member and maintain tracking
• Define team and individual goals
• Conduct annual performance reviews within set deadlines
• Step in and alert HR in case of behavioral issues
• INVENTORY & STOCK CONTROL
• Guarantee efficient stock management, delivery schedules, and smooth product rotation
• Oversee cycle counts and rolling inventories
• Ensure smooth operations of the in-store kiosk (click & collect, repair services, hot stamping…)
• LEADERSHIP & MANAGEMENT
• Value diversity
• Support creative energy
• Foster engagement
• Share enthusiasm
• Harness the power of the team

Profile Required

• You are organized and possess excellent interpersonal skills. A true leader, you have a strong commercial drive, a results-oriented mindset, and a taste for teamwork.
• You have prior experience as a Store Manager within a high-end ready-to-wear brand.

Required Skills

Hard skills:

• Proficiency in the following tools: MS Office, Shopify, Biron, Eurécia, TalentView
• Maintain and optimize inventory
• Ability to recruit and build team cohesion
• Advanced schedule management skills
• Mastery of sales techniques
• Budget management and control

Soft Skills

• Rigorous and detail-oriented
• Strong organizational skills
• Proactive mindset
• Solution-driven
• Agile and adaptable
• Strong communication skills
• Leadership