Sales Advisor (m/f) - Permanent Contract

Balzac Paris; Municipio de Londres; Vor Ort; ARS 2.009.000 - 2.678.000; Vollzeit

Zusammenfassung

Balzac Paris is seeking a Store Associate to support daily store operations, engage customers with brand storytelling, and drive sales in a fast-paced retail environment. You will manage stock, process payments, and help execute in-store services while upholding the brand's standards.

You will work closely with the Store Manager to ensure a seamless shopping experience and maintain visual merchandising for new collections and promotions.

Qualifikationen

• Experience in handling stock and store operations.
• Strong knowledge of retail sales principles and KPI tracking.
• Ability to work in a fast-paced retail environment and engage customers.

Aufgaben

• Open and close the register and POS systems.
• Adhere to daily roadmap including floor zoning and scheduling.
• Maintain store cleanliness and ensure equipment is functional.
• Engage customers, provide styling advice, and support sales targets.
• Process payments, refunds, and exchanges; promote in-store services.
• Maintain omni-channel awareness and stock visibility.
• Prepare daily food & beverage offerings for customers.
• Stockroom organization and routine inventory tasks.
• Contribute to weekly performance reports.

Kenntnisse

Receiving shipments

Retail sales techniques

Sales KPIs

Team collaboration

Tools

Shopify

Jobbeschreibung

The role reports directly to the Store Manager & Assistant Store Manager.

Responsabilities

1 - STORE OPENING & CLOSING

• Open and close register/POS systems
• Adhere to the daily roadmap (floor zoning, scheduling, and management-defined goals)
• Comply with the dress code defined by management
• Turn on and ensure the proper functioning of store equipment (music, lighting, video projector, fragrance diffuser, etc.)
• Maintain boutique cleanliness (both inside and outside)

2 - SALES & CUSTOMER RELATIONS

• Proactively engage with customers to reach targets set by management
• Welcome and assist customers on the sales floor and fitting rooms: brand storytelling, fashion advice, styling/silhouetting (size, color, fit, collections, etc.), cross-selling, and upselling
• Acquire new customers and foster customer loyalty
• Adhere to the customer journey defined by management
• Master and execute POS operations: processing payments, refunds, and item exchanges
• Master and promote in-store services (kiosks, repair services, alterations, hot stamping, leather care, click & collect, etc.)
• Stay informed on Balzac updates and maintain an omni-channel vision (web & retail integration)
• Prepare daily food & beverage offerings for customers

3 - STORE MAINTENANCE & OPERATIONS

• Ensure the sales floor is constantly replenished (floor stock, visual merchandising, and try-on items)
• Maintain cleanliness across the sales floor, stockroom, and staff areas
• Follow merchandising guidelines and point-of-sale materials (POSM) established by management
• Participate in and prepare for the setup of new collection launches
• Comply with operational processes (distinction between web/retail returns, floor stock management, stock items for try-ons, shopfloor organization & visual merchandising, etc.)
• Contribute to and draft weekly performance reports

4 - STOCK & INVENTORY MANAGEMENT

• Maintain and respect stockroom layout rules defined by the Stock Manager
• Ensure proper garment presentation (steaming, hanging, and folding)
• Participate in cycle counts and annual inventory audits as needed
• Receive shipments as needed

Hard Skills

REQUIRED SKILLS & QUALIFICATIONS :

• Proficiency in Shopify
• Ability to receive and process shipments
• Strong command of retail sales techniques
• Knowledge of sales KPIs

Soft Skills

• High level of thoroughness and rigor
• Strong organizational skills
• Proactivity and initiative-taking
• Agility and adaptability
• Excellent communication skills
• Ability to work effectively in a team