Senior Technical Support Lead — Remote & Mentorship

Measured; Argentina; Remote; ARS 136,310,000 - 196,892,000; Full time

Benefits offered by this job

100% Remote

Competitive total rewards

Flexible paid time off

Job summary

Measured is seeking a Senior Technical Customer Support Specialist to lead and mentor a support team while owning highly technical issue resolution. You will handle escalations, dig into data pipelines, APIs, and integrations, and provide strategic guidance to improve support operations.

The role combines hands-on customer support with leadership, knowledge development, and process improvement to elevate the entire support organization. 100% remote work is offered.

Qualifications

• 3+ years of experience in technical support or similar
• 1+ years as a subject matter expert or team member
• Strong proficiency with data platforms, SQL, APIs, and integrations
• Experience with marketing tech platforms (Facebook, Google, TikTok) and analytics tools
• Proven ability to diagnose and resolve complex technical issues including data pipelines and platform bugs
• Experience with ticketing systems (Zendesk, Intercom) with automation and reporting
• Track record of improving team efficiency or customer satisfaction
• Excellent written and verbal communication with customers

Responsibilities

• Own resolution of complex escalated technical issues requiring deep product knowledge
• Diagnose and resolve data integration and transformation issues across platforms
• Perform advanced data validation and SQL queries to verify data accuracy
• Serve as escalation point for Technical Customer Support Analysts
• Coordinate with Product and Engineering on complex issues and provide customer context
• Manage critical incidents with cross-functional response and clear customer communication
• Strive to resolve 40%+ of tickets without escalation through technical expertise

Skills

SQL proficiency

Data platforms

APIs & integrations

Data analytics

Customer communication

Mentoring

Education

BA/BS preferred in technical field

Tools

Zendesk

Intercom

Tableau/Looker/Mode

Snowflake/BigQuery/Databricks

Job description

Measured is seeking a Senior Technical Customer Support Specialist to lead and mentor a support team while owning highly technical issue resolution. You will handle escalations, dig into data pipelines, APIs, and integrations, and provide strategic guidance to improve support operations.

The role combines hands-on customer support with leadership, knowledge development, and process improvement to elevate the entire support organization. 100% remote work is offered.