Remote Customer Support Lead

Placements24; Hurlingham; Hybrid; ARS 900,000 - 1,300,000; Full time

Benefits offered by this job

Highly competitive salary and bonuses

Fully remote work arrangement

Health, dental, and vision insurance

Home office setup allowance

Professional development support

Remote work culture and employee well‑

Job summary

Placements24 is seeking a Remote Customer Support Lead to head a distributed team and set high standards for customer satisfaction. You will develop support strategies, optimize workflows, and foster a high-performing remote culture.

Responsibilities include mentoring reps, establishing policies, analyzing data for improvements, and ensuring timely resolution of escalations. A proven remote leadership track record is essential for success in this fully remote role.

Qualifications

• Proven experience leading customer support teams, preferably in a remote setting.
• Strong understanding of customer support best practices and workflows.
• Excellent communication and problem-solving abilities.
• Ability to coach, mentor, and manage distributed teams.

Responsibilities

• Lead, mentor, and manage a remote team of customer support representatives.
• Develop and implement customer support policies, procedures, and quality standards.
• Monitor team performance and conduct regular reviews.
• Analyze support data to identify trends and training needs.
• Ensure timely resolution of complex customer issues and escalations.

Skills

Leadership

Remote team management

Customer support

Performance management

Communication

Problem solving

Job description

About the Role

Our client is seeking a highly motivated and experienced Remote Customer Support Lead to spearhead their customer support operations. In this fully remote role, you will lead a team of customer support professionals, setting standards for excellence, and ensuring the highest levels of customer satisfaction. Your leadership will be instrumental in developing support strategies, optimizing workflows, and fostering a positive, high-performing remote team culture.

Key Responsibilities

• Lead, mentor, and manage a remote team of customer support representatives.
• Develop and implement customer support policies, procedures, and quality standards.
• Monitor team performance, provide feedback, and conduct regular performance reviews.
• Analyze support data to identify trends, areas for improvement, and training needs.
• Ensure timely and effective resolution of complex customer issues and escalations.

Requirements

• Proven experience in a customer support leadership role, preferably in a remote setting.
• Excellent understanding of customer support best practices and support software .
• Strong leadership, coaching, and team management skills.
• Exceptional communication and problem-solving abilities.
• Ability to thrive in a fully remote work environment and manage distributed teams effectively.

Benefits

• Highly competitive salary and performance-based incentives.
• Fully remote work arrangement, offering ultimate flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous allowance for home office setup and professional development.
• A culture that champions remote work and employee well-being.