Senior Product Support Manager – Enterprise Ops

Pavago; Córdoba; A distancia; ARS 2.000.000 - 3.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Comprehensive benefits

Flexible work environment

Wellness days

Descripción de la vacante

Proofpoint in Córdoba, Argentina is seeking an experienced Manager, Product Support to lead a team of Information Security Product Support Engineers and deliver exceptional service to large enterprise customers. This role emphasizes cross-functional collaboration, strategic hiring, and scalable processes to ensure customer success.

You will hire, onboard, coach, and develop engineers, drive escalations to resolution, and partner with engineering and sales to ensure customer satisfaction while

Formación

• BS Degree in a technical curriculum or equivalent.
• 4+ years' experience successfully leading a product support team
• Proven track record of managing top talent and fostering their growth
• A record of creating a team environment with high employee retention, strong job satisfaction, and successful career growth
• Ability to self-direct, multi-task and prioritize job requirements
• Strong knowledge of customer relationship management
• Excellent verbal, written and interpersonal communication skills.
• Knowledge of security platforms, email protection, cloud services, software as a service (SaaS)
• Candidates should be flexible working evening and weekend shifts

Responsabilidades

• Work collaboratively with cross-functional teams to ensure an exceptional customer experience
• Hire, on-board, coach and develop the best product support engineers in the industry
• Drive customer escalations to resolution by leading and engaging with customers directly.
• Manage the overall health of the case queue and phone coverage
• Ability to identify and manage support metrics, reporting tools, tracking tools and infrastructure, to ensure all department activities are process driven.

Conocimientos

Leadership

Communication

Customer relations

Team management

Multi-tasking

Educación

BS Degree in technical curriculum

Herramientas

CRM systems

Security platforms

Email protection

SaaS

Descripción del empleo

Proofpoint in Córdoba, Argentina is seeking an experienced Manager, Product Support to lead a team of Information Security Product Support Engineers and deliver exceptional service to large enterprise customers. This role emphasizes cross-functional collaboration, strategic hiring, and scalable processes to ensure customer success.

You will hire, onboard, coach, and develop engineers, drive escalations to resolution, and partner with engineering and sales to ensure customer satisfaction while