Concierge and Events - ARG

Celebrity Cruises; Buenos Aires; On-site; ARS 60,635,000 - 90,952,000; Full time

Job summary

Celebrity Cruises is seeking a Front Desk/Concierge professional to deliver exceptional guest experiences aboard our ships. The role emphasizes VIP care, loyalty programs, and flawless event coordination for groups of 80+ guests.

You will handle guest concerns with tact and professionalism, maintain pristine concierge lounges and spaces, and stay informed about onboard amenities and voyage details to tailor services for our guests.

Qualifications

• Ability to speak English clearly, cordially with guests.
• 2-3 years background as Front Desk/Receptionist in a 4 or 5* Hotel.
• Experience handling events with 80+ guests.

Responsibilities

• Acts as primary contact for guests, especially VIPs, Loyalty, Groups and Concierge Class, coordinating seamless execution of events.
• Responds to escalated guest concerns in a premium, professional manner with empathy.
• Maintains the Concierge lounge, Loyalty Spaces, conference rooms and related materials in a luxury environment.
• Maintains comprehensive knowledge of brand features, ship information, guest preferences and services.
• Coordinates guests’ special requests (transportation, reservations, activities, spa, shore excursions, etc.).
• Leads by example, maintains calm and order, greets guests and crew, upholds WAYs standards and ownership.

Skills

English fluency

Front desk experience

Event coordination

Guest services shipboard experience

Job description

• Ability to speak English clearly, distinctly and cordially with guests.
• 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.
• Experience in handling different types of events with 80+ guests.
• Guest services shipboard experience is an advantage.

Essential duties and responsibilities:

• Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate.
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
• Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment
• Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences
• Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.
• As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.