Senior Director, Clinician Operations (Remote)

Pearl; Buenos Aires; A distancia; ARS 274.315.000 - 426.712.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Fully remote

PTO

Descripción de la vacante

Pearl Talent is recruiting a Senior Director, Clinician Operations for a US-based telehealth practice. This build role leads non-clinical operations supporting therapists from hire through onboarding, ramping caseload, and offboarding, with a focus on scalable systems and data-driven decision making.

You will partner with recruiting, credentialing, intake, scheduling, people ops, and revenue cycle, aiming to accelerate onboarding, reduce escalations, and maintain strong service levels as

Formación

• 7+ years of progressive operations leadership, including managing managers or multi-person operational teams

Responsabilidades

• Own end-to-end clinician lifecycle operations from post-hire to offboarding

Conocimientos

Operations leadership

KPIs & metrics

High-volume support

Process optimization

Workforce planning

Analytics dashboards

Executive communication

C1+ English

Herramientas

Salesforce

Zendesk

HubSpot

Monday.com

Asana

Airtable

Looker

Power BI

Tableau

Descripción del empleo

Pearl Talent is recruiting a Senior Director, Clinician Operations for a US-based telehealth practice. This build role leads non-clinical operations supporting therapists from hire through onboarding, ramping caseload, and offboarding, with a focus on scalable systems and data-driven decision making.

You will partner with recruiting, credentialing, intake, scheduling, people ops, and revenue cycle, aiming to accelerate onboarding, reduce escalations, and maintain strong service levels as