Senior Data Center Technical Project Manager (Remote)

Epam Systems, Inc.; Córdoba; A distancia; ARS 1.200.000 - 2.100.000; Jornada completa

Descripción de la vacante

Proofpoint is seeking a Technical Project Manager for Data Center operations with remote work flexibility, based in Argentina. You will own client engagements, translate requirements into actionable tickets, and manage multi‑stream projects spanning hardware deployment, cabling, power, and cooling.

Responsibilities include leading onboarding, reviewing technical work, maintaining a live dashboard, and ensuring change management practices are followed.

Formación

• 3+ years of experience in datacenter operations or a closely related field.
• Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication — you write tickets, emails, and client reports clearly.

Responsabilidades

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs.
• Build long‑term relationships that reduce churn and increase account expansion.

Conocimientos

Datacenter operations

ITSM tooling

Vendor management

Team leadership

Client-facing communication

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Proofpoint is seeking a Technical Project Manager for Data Center operations with remote work flexibility, based in Argentina. You will own client engagements, translate requirements into actionable tickets, and manage multi‑stream projects spanning hardware deployment, cabling, power, and cooling.

Responsibilities include leading onboarding, reviewing technical work, maintaining a live dashboard, and ensuring change management practices are followed.