Data Center Technical Project Manager (Remote)

Clark Construction Group, Llc; La Pampa; A distancia; ARS 137.587.000 - 198.737.000; Jornada completa

Descripción de la vacante

Clark Construction Group, Llc seeks a Technical Project Manager for Data Center operations in a remote capacity. You will own client relationships, translate requirements into actionable work orders, and manage end-to-end ticket lifecycles using ITSM tools.

You will oversee on-site and remote hands work, coordinate with vendors, ensure safety and change control, and build processes while staying hands-on with clients to prevent scope creep and churn.

Formación

• 3+ years of datacenter operations or related field.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware, cabling, power, and remote hands.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication.

Responsabilidades

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution.
• Maintain a live project dashboard for clients and stakeholders.
• Oversee on-site and remote-hands work: rack/stack, cabling, power, cooling.
• Review work orders for technical accuracy before delivery.
• Coordinate with vendors on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.
• Track budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new engagements.
• Maintain procurement records and contract compliance.

Herramientas

Jira

ServiceNow

Zendesk

DCIM tools

Descripción del empleo

Clark Construction Group, Llc seeks a Technical Project Manager for Data Center operations in a remote capacity. You will own client relationships, translate requirements into actionable work orders, and manage end-to-end ticket lifecycles using ITSM tools.

You will oversee on-site and remote hands work, coordinate with vendors, ensure safety and change control, and build processes while staying hands-on with clients to prevent scope creep and churn.