Senior Cassandra / Nosql Engineer — Scale Data Systems

Epam Systems, Inc.; Córdoba; A distancia; ARS 1.200.000 - 2.100.000; Jornada completa

Descripción de la vacante

Proofpoint is seeking a Technical Project Manager for Data Center operations with remote work flexibility, based in Argentina. You will own client engagements, translate requirements into actionable tickets, and manage multi‑stream projects spanning hardware deployment, cabling, power, and cooling.

Responsibilities include leading onboarding, reviewing technical work, maintaining a live dashboard, and ensuring change management practices are followed.

Formación

• 3+ years of experience in datacenter operations or a closely related field.
• Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure.
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication — you write tickets, emails, and client reports clearly.

Responsabilidades

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs.
• Build long‑term relationships that reduce churn and increase account expansion.

Conocimientos

Datacenter operations

ITSM tooling

Vendor management

Team leadership

Client-facing communication

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Technical Project Manager Data Center (Remote)

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.

Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture.

Tickets get lost between technical and commercial teams — this role closes that gap.

We are scaling and need a manager who can build process while staying hands‑on with clients.

Key Responsibilities

Client Ownership

Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.

Lead client onboarding, scoping calls, and technical review meetings.

Translate client requirements into actionable work orders and internal tickets.

Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs.

Build long‑term relationships that reduce churn and increase account expansion.

Project & Ticket Management

Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.

Create, assign, prioritize, and close tickets with clear documentation at every stage.

Track multi‑workstream projects across planning, procurement, deployment, and sign‑off.

Identify blockers early and coordinate cross‑functional resolution without escalating everything upward.

Maintain a live project dashboard that clients and internal stakeholders can rely on.

Datacenter & Technical Operations

Oversee on‑site and remote‑hands work: server rack/stack, hardware break‑fix, cabling, power, and cooling.

Review and validate work orders for technical accuracy before client‑facing delivery.

Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.

Ensure adherence to datacenter safety, change management, and access protocols.

Provide technical guidance to junior technicians and contractors on‑site.

Budget & Commercial Oversight

Track project budgets, flag overruns, and submit change orders when scope shifts.

Review vendor invoices and validate against approved work orders.

Assist in preparing quotes and SOWs for new client engagements.

Maintain procurement records and ensure contract compliance for hardware and services.

Team Management

Manage a team of technicians and/or project coordinators remotely that work onsite.

Set weekly priorities, conduct 1:1s, and run shift/resource planning.

Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes.

Identify skill gaps and work with leadership on training and hiring plans.

Required Qualifications

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
• Direct client‑facing experience in a technical role — account management with a technical background, or technical ops with client exposure
• Hands‑on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
• Experience owning project budgets, SOWs, or vendor purchase orders
• Proven ability to manage and develop a small technical team
• Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time

Preferred Qualifications

• Experience in a managed services, colocation, or cloud infrastructure environment
• Familiarity with DCIM tools, asset management systems, or CMDB platforms
• Understanding of network fundamentals (IP allocation, VLAN basics, cross‑connects)
• Exposure to ITIL practices or formal change management processes

Cordoba, Argentina

Full time

R14749

About Us

Proofpoint is a global leader in human‑ and agent‑centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem‑solving
• Exceptional in execution and impact