Senior Compliance & Client Onboarding Lead

Sovos; San Miguel de Tucumán; Presencial; ARS 105.638.000 - 166.003.000; Jornada completa

Descripción de la vacante

Sovos is seeking a Principal Compliance Services Representative to lead client projects within the Managed Services group. You will own onboarding, training, and cross-department coordination to ensure smooth implementations for new clients and effective resolutions for escalations.

Rolling out configurations and ensuring high client satisfaction while adhering to regulatory requirements will be a core part of this role in a fast-paced environment.

Formación

• 4+ years of Client Service related work experience (preferred).
• Excellent Time management, data analysis, communication, and organizational skills.
• Understanding of Salesforce, UiPath (preferred), Jira, and similar business applications.
• Proficiency in Microsoft Excel.

Responsabilidades

• Develop, implement and manage client project plans from kickoff until transition to Compliance Services teams.
• Deliver onboarding, training, and other project-based services for clients.
• Ensure projects are completed on time with high quality and client satisfaction, in addition to executing key configuration tasks.
• Act as primary point of contact during onboarding and the Cancellation process for the client.
• Complete configuration tasks and thorough client procedures documents.
• Develop and manage the project plan, project risks, and resolve project-related issues.
• Identify improvements to processes, documents, tools, reports to benefit new customer implementation.
• Manage decommissioning of churn clients and transitions after implementation.
• Provide training and documentation leveraging Trainers.
• Translate client business logic into technical specifications, develop customizations, manage configuration and testing through sign-off.
• Identify opportunities for Consulting and Voluntary Disclosure Agreements based on past due properties.

Conocimientos

Salesforce

UiPath

Jira

Excel

Data analysis

Time management

Communication

Organizational skills

Problem solving

Herramientas

Salesforce

UiPath

Jira

Descripción del empleo

Sovos is seeking a Principal Compliance Services Representative to lead client projects within the Managed Services group. You will own onboarding, training, and cross-department coordination to ensure smooth implementations for new clients and effective resolutions for escalations.

Rolling out configurations and ensuring high client satisfaction while adhering to regulatory requirements will be a core part of this role in a fast-paced environment.