Senior Client Onboarding Lead

Citi; Buenos Aires; On-site; ARS 136,577,000 - 197,278,000; Full time

Job summary

Citi in Buenos Aires is seeking a Client Onboarding Senior Analyst to lead account opening workflows, review documentation, and coordinate system setups. You will ensure timely, accurate processing and deliver high-quality service to internal partners.

The role requires strong communication, project management, and risk awareness, with the ability to coach teammates and navigate complex scenarios. Fluency in English and Portuguese is expected.

Qualifications

• 5-8 years of experience in documentation review, account Maintenance and related Cash products preferred.
• Good interpersonal communication skills. Able to communicate with internal and external business partners.
• Consistently demonstrates clear and concise written and verbal communication skills
• Demonstrated Project management skill including financial cost management skill.
• Advanced execution skills in a multi-tasking mode. Exposure to Customer Service and handling of system, testing and rollouts.
• Ability to achieve business objectives without compromising on controls and risk parameters established.

Responsibilities

• Responsible for customer interaction, documentation issuance, review and system setups.
• Demonstrates high level of diligence, motivation and organizational skills.
• Focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues.
• Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
• Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.

Skills

Customer service

Project management

Risk management

Communication

Education

Bachelor’s/University degree or equivalent experience

Job description

Citi in Buenos Aires is seeking a Client Onboarding Senior Analyst to lead account opening workflows, review documentation, and coordinate system setups. You will ensure timely, accurate processing and deliver high-quality service to internal partners.

The role requires strong communication, project management, and risk awareness, with the ability to coach teammates and navigate complex scenarios. Fluency in English and Portuguese is expected.