Technical Support Engineer

Evotym; Rivadavia; À distance; ARS 1 339 000 - 2 009 000; Plein temps

Avantages offerts par ce poste

Competitive salary aligned with exp.

Collaborative team culture with direct

High-impact role in scaling fintech

Recognition of milestones

Fully remote work from anywhere

Résumé du poste

Evotym is seeking a hands-on Technical Support Specialist to own complex payment issues for B2B merchants and providers. You will investigate root causes, coordinate with developers during incidents, and help scale the support function as the company grows.

The role requires reading JSON, API familiarity, and knowledge of 3D‑Secure 2.0. Fluency in English and Russian is required, and the position is fully remote with international scope.

Qualifications

• 1–2+ years in B2B technical or integration support.
• Hands-on payments experience at a gateway/bank or payment orchestration platform.
• Experience reading JSON and working with APIs using Postman.
• Practical understanding of 3D‑Secure 2.0.
• Fluent English and Russian (B2).

Responsabilités

• Handle technical support requests from B2B merchants and payment providers through to resolution.
• Investigate root causes of complex payment issues and drive corrective actions beyond standard troubleshooting.
• Analyze transaction failures using transaction IDs, logs, API responses, and JSON fields.
• Coordinate incident response with the development team from alert to resolution.
• Manage daily refund requests and related dispute cases until closure.
• Build and maintain internal Knowledge Base articles from investigations.

Connaissances

B2B technical support

API investigations

Analytical thinking

Outils

Postman

Kibana

Datadog

Description du poste

About the Client

Our client provides payment infrastructure for businesses and merchants. Its platform brings together card payments, payouts and other payment methods for international customers.

Role Overview

Take ownership of complex payment issues, from the first report to the root cause and lasting fix. You will work with skilled developers during incidents and turn investigation findings into better support practices. This is a hands‑on role with scope to help develop the support function as the business grows.

Key Responsibilities

Own technical support requests from B2B merchants and payment providers in Russian and English through to resolution. Investigate the root causes of complex payment issues and drive corrective actions beyond standard troubleshooting. Analyse transaction failures using transaction IDs, logs, API responses and JSON fields, including `status_code`, `transactionStatusReason` and 3D‑Secure timeouts. Coordinate incident response with the development team, from initial alert through resolution. Manage daily refund requests and related dispute cases through to closure. Build and maintain internal Knowledge Base articles based on complex investigations.

Requirements

1–2+ years of experience in B2B technical support, integration support or technical account management. Hands‑on experience in payments at a payment gateway, bank or payment orchestration platform. Experience reading JSON, working with APIs in Postman and investigating issues in Kibana, Datadog or similar logging tools. Practical understanding of Auth, Capture, Sale, Refund and Chargeback, and how 3D‑Secure 2.0 works. Experience investigating payment transaction failures using logs, API responses and transaction identifiers. Languages: English B2, Russian Fluent. Experience in fintech

Key Soft Skills

Stays calm and focused when prioritising actions during live incidents. Uses evidence and logical reasoning to assess problems and choose next steps. Spots emerging issues early and follows through without waiting for direction. Looks for the cause of an issue rather than stopping at a temporary fix.

What We Offer

• Competitive salary aligned with experience
• Collaborative and transparent team culture: no bureaucracy, direct access to the Head of Support and the engineering team, and modern tools
• High-impact role in a scaling fintech company: help build the support function from the ground up, with a path to Team Lead or a move into integrations or development
• Recognition of personal milestones and achievements
• Fully remote work arrangement from anywhere in the world