Sales Operations & Coaching Manager

Visa Hunt; Argentina; Presencial; ARS 135.892.000 - 241.586.000; Jornada completa

Descripción de la vacante

Hire Hangar is seeking a Sales Operations & Coaching Manager to lead a remote, US-hour sales team. The role emphasizes balancing people management with rigorous operations, from coaching and onboarding to metrics-driven performance reviews and leadership updates.

Candidates should have 4+ years in senior BPO sales management, strong reporting capabilities, and proven success working with US-based partners. A polished American accent is required for effective communication.

Formación

• 4+ years of senior BPO sales management experience.
• Strong operational background — reporting, process design, performance tracking.
• Must have worked remotely with US-based companies (non-negotiable).
• American accent and polished communication skills (non-negotiable).
• Proven ability to manage up — framing asks and updates in terms of business impact.
• Comfortable with direct, sometimes difficult performance conversations.

Responsabilidades

• Own the full performance cycle — onboarding and coaching to PIPs and managing out.
• Build and iterate on sales playbooks that balance structure with rep judgment.
• Track and analyze team metrics to identify systemic versus individual performance issues.
• Manage day-to-day operations including CRM, reporting, and process optimization.
• Proactively communicate updates, blockers, and business cases to leadership.
• Drive a culture of accountability, quality, and continuous improvement.

Conocimientos

Sales leadership

Remote collaboration

Operational reporting

Executive communication

Descripción del empleo

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: Sales Operations & Coaching Manager
Location: Remote | US Hours
Employment Type: Full-Time | Independent Contractor

Role Overview:
We need a seasoned sales leader who can balance the people side of management with the operational rigor that keeps a BPO sales team running at its best. You're equally comfortable reviewing call quality as you are presenting a resource ask to senior leadership. You think like an executive, not just a manager.

Key Responsibilities:

• Own the full performance cycle — from onboarding and coaching to PIPs and managing out

• Build and iterate on sales playbooks that balance structure with rep judgment

• Track and analyze team metrics to identify systemic versus individual performance issues

• Manage day-to-day operations including CRM, reporting, and process optimization

• Proactively communicate updates, blockers, and business cases to leadership

• Drive a culture of accountability, quality, and continuous improvement

Required Qualifications:

• 4+ years of senior BPO sales management experience

• Strong operational background — reporting, process design, performance tracking

• Must have worked remotely with US-based companies (non-negotiable)

• American accent and polished communication skills (non-negotiable)

• Proven ability to manage up — framing asks and updates in terms of business impact

• Comfortable with direct, sometimes difficult performance conversations