Support Engineer

Ciklum; Argentina; Presencial; ARS 1.000.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-paid medical insurance

Udemy license & training budget

Language courses & certifications

20 days paid vacation

Descripción de la vacante

Ciklum is seeking a Support Engineer to join our team in Argentina on a full-time basis. You will manage technical relationships for a set of clients, drive SaaS deliverables, and collaborate across Product, Customer Success, and Engineering teams.

The role requires strong problem-solving, data analysis, and the ability to explain complex concepts to both technical and non-technical stakeholders. English fluency is essential, with a focus on long-term client success.

Formación

• Bachelor’s degree or equivalent in a related field.
• Proven ability to communicate technical concepts to technical and non-technical audiences.
• Strong problem-solving and data analysis skills.

Responsabilidades

• Work with clients to update existing integrations and implement new features for the SaaS platform.
• Lead voice-of-client communications with Product Management to define requirements for product improvements.
• Resolve client inquiries directly or with Customer Success, Account Management, or Engineering teams.
• Own and drive external client projects and internal initiatives to improve processes and documentation.
• Perform quality assurance and testing for clients.

Conocimientos

Client-facing communication

Problem solving

Data analysis

English fluency

Educación

Bachelor’s degree or equivalent

Descripción del empleo

Ciklum is looking for a Support Engineer to join our team full-time in Argentina.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Support Engineer, you will lead the technical relationship for a named set of clients to ensure their success using our SaaS platform, seamlessly partnering with other PowerReviews teams, including our Account Management and Customer Success teams. The Support Engineer role is a mix of duties including: problem solving of SaaS technologies, coordinating internal technical resources, driving projects, and building long-term relationships with clients. We are looking for a highly motivated individual who is great at conveying technical ideas in simple terms, working with others, and who is passionate about providing clients with meaningful technical support and solutions.

Responsibilities:

• Work with clients to update existing PowerReviews integrations and implement new features, including pilot programs, to drive the technical deliverables of the Customer Success Program
• Lead \"voice of client\" communication process with Product Management, to define requirements for product improvements and new features to grow and scale the business
• Resolve client inquiries directly through individual efforts or working with Customer Success, Account Management, Engineering, and other PowerReviews teams
• Own and drive both external client projects and internal projects to improve how we work including client upgrades, internal tools, and documentation
• Perform quality assurance management and testing for clients

Requirements:

• Bachelor’s degree or practical equivalent experience and 2+ years working in a client-facing technology role
• Proven problem-solving skills and ability to communicate technical concepts to both technical and non-technical coworkers and clients
• Proven ability to analyze data sets for both issue resolution and optimization
• Fluency in English

What’s in it for you?

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and mental health programs, 5 undocumented sick-leave days per year
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Long-term employment with 20 working-days paid vacation and local bank holidays
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

As we expand into Latin America, every Ciklumer is helping to shape our story. Collaborate with seasoned experts and make a global impact backed by two decades of industry leadership.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! We can’t wait to see you at Ciklum.