Renewals Specialist

Sovos Latinoamérica; San Miguel de Tucumán; On-site; ARS 900,000 - 1,500,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Monthly Meal Vouchers

Gym Membership Subsidy

Language Learning Support

Job summary

Sovos Argentina is seeking a Renewals Specialist to own the renewal process for a portfolio of SaaS accounts. You will balance advocacy, strategy, and execution to drive retention and growth while delivering a seamless customer experience.

You'll lead renewal negotiations, identify upsell opportunities, and collaborate with Account Management and Customer Success to build comprehensive account plans. A background in renewals or SaaS sales and strong English are required.

Qualifications

• Experience in renewals or account management within software/SaaS.
• Proven track record of meeting renewal quotas in SaaS.
• Strong negotiation and communication skills.

Responsibilities

• Build relationships with stakeholders and create account plans.
• Lead renewal negotiations and resolve issues to secure renewals.
• Identify upsell opportunities within assigned accounts.
• Implement renewals best practices to improve retention.
• Forecasting and meeting renewal targets.
• Adapt to new systems and AI-assisted workflows.

Skills

Renewals experience

Account management

Negotiation

Salesforce

English

Tools

Salesforce CRM

AI tools

Job description

Renewals Specialist

Sovos Full-Time Argentina

Build Your Future With Us

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.

We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.

AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.

Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.

The Role

At Sovos, we're building a world-class Renewals organization to strengthen the partnerships we've built with customers around the globe. As a Renewals Specialist, you'll own the renewal process for a portfolio of SaaS accounts, combining sharp negotiation skills with genuine relationship-building to drive retention, identify growth opportunities, and deliver a seamless customer experience. This is a quota-carrying role where your ability to balance advocacy, strategy, and execution will directly impact our success.

More specifically, you will:

• Build trusted relationships with key stakeholders at customer organizations and collaborate with Account Management and Customer Success to create comprehensive account plans.
• Lead renewal negotiations with professionalism and clarity, partnering across teams to resolve account issues and remove obstacles to successful renewals.
• Proactively identify upsell and expansion opportunities within your assigned accounts, leveraging AI tools and customer insights to uncover growth potential.
• Implement renewals best practices that enhance the customer experience, streamline workflows, and improve retention outcomes.
• Maintain operational excellence and predictability in forecasting, consistently meeting or exceeding renewal targets and quota expectations.
• Adapt quickly to new systems, tools, and product offerings, using AI-assisted workflows where applicable to stay efficient and informed.

What You Bring to Sovos

• You've built solid experience in renewals management or account management within the software industry, specifically with SaaS solutions and services.
• You have a demonstrated track record of achieving sales or renewal quotas in a SaaS environment.
• You're a strong negotiator and communicator who can work independently or collaboratively, staying organized and effective even when timelines are tight.
• You're proficient with Microsoft Office applications and comfortable learning new systems; experience with Salesforce CRM is a plus, as is comfort with AI-assisted workflows.
• You're fluent in English and skilled at advocating for customers while upholding company policies and balancing competing stakeholder needs.
• You handle difficult situations with composure and resolve issues promptly, maintaining strong client relationships throughout.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.

The Process

We believe in a transparent and comprehensive hiring process. Here's what you might expect:

• 1. Pre-Employment Assessment
  Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.
• 2. Video Interview
  A chance to meet as many qualified applicants as possible and get to know you beyond your resume.
• 3. Meeting with a Recruiter
  A conversation to talk through the role, your experience, and your goals.
• 4. Live Interviews with the Hiring Team
  Meet the people you'll work with and dig into the day-to-day of the role.

Life at Sovos

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Global Mentoring Programs
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Language Learning Support
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Comprehensive Health Insurance
• Life Insurance
• Monthly Meal Vouchers
• Gym Membership Subsidy

Equal Opportunity Employer

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.

More than 100,000 customers – including half the Fortune 500 – trust Sovos' tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.

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