Remote Video Customer Support Pro Bilingual Hindi Punjabi

Whizz; Argentina; Teletrabalho; ARS 61 150 000 - 91 725 000; Tempo integral

Resumo da oferta

Whizz, Argentina, seeks a Virtual Customer Service Representative to assist customers remotely through a live video connection at our locations, guiding them as they visit.

You will help customers sign up, choose products, and resolve questions with a focus on fast, friendly, and clear service, building trust with our rider community.

The role requires multilingual skills, camera comfort, and ability to work Pacific Time hours to match San Francisco operations.

Qualificações

• 2+ years of experience in customer support, sales, or call center roles.
• Native or fluent Hindi / Punjabi.
• Fluent English (C1 - C2 level).
• Comfortable working on camera and assisting customers via live video throughout the day.
• Ability to multitask and stay organized in a fast-paced environment.
• Ability to work on Pacific Time (PT), aligned with San Francisco, CA (GMT-7).
• Comfortable using CRM systems and productivity tools.
• High-speed internet connection, and headset.

Responsabilidades

• Help customers choose the right bike, battery, accessories, and services.
• Explain bike features, subscription plans, and pricing.
• Assist customers with signing up, creating accounts, and completing payments.
• Use sales techniques to convert potential customers into subscribers.
• Support customers with subscription questions, payments, and account issues.
• Help customers troubleshoot basic bike or service issues remotely.
• Coordinate service requests and follow-ups with the operations team.
• Address customer concerns and objections while maintaining a high level of satisfaction.
• Provide clear, accurate, and friendly communication to customers.
• Coordinate with internal teams via chat and messaging tools to resolve customer requests.
• Build trust and long-term relationships with our rider community.

Conhecimentos

Hindi / Punjabi

English (C1-C2)

Descrição da oferta de emprego

Whizz, Argentina, seeks a Virtual Customer Service Representative to assist customers remotely through a live video connection at our locations, guiding them as they visit.

You will help customers sign up, choose products, and resolve questions with a focus on fast, friendly, and clear service, building trust with our rider community.

The role requires multilingual skills, camera comfort, and ability to work Pacific Time hours to match San Francisco operations.