Remote Bilingual Support Pro — Hindi & Punjabi

Whizz; Ciudad de Mendoza; Remote; ARS 68,215,000 - 98,533,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and training

Growth opportunities

Job summary

Whizz is seeking a Remote Customer Support Representative to serve as the first point of contact for customers across the U.S. and Latin America, primarily via phone.

You will assist with permit filings, account management, and platform usage while navigating CRM tools and spreadsheets. The role emphasizes independent problem-solving, ownership of issues, and collaboration with product and operations teams.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

Phone-based

English fluency

Excel

Tools

GoHighLevel

HubSpot

Job description

Whizz is seeking a Remote Customer Support Representative to serve as the first point of contact for customers across the U.S. and Latin America, primarily via phone.

You will assist with permit filings, account management, and platform usage while navigating CRM tools and spreadsheets. The role emphasizes independent problem-solving, ownership of issues, and collaboration with product and operations teams.