Remote SaaS Support Pro — Customer Success

Remotejobsone; La Pampa; Remote; ARS 68,366,000 - 98,751,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and training

Job summary

Prometeo Talent is seeking a friendly, reliable Customer Support Representative for a fast-growing SaaS company serving contractors in the U.S. This remote role focuses on helping customers with permit filings, account setup, and platform usage, requiring independent judgment and ownership.

You will log interactions in the CRM, use Excel and common CRM tools, and participate in ongoing product training. Fluency in English and strong communication are essential, with a commitment to high-quality

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

English fluency

Customer service

Problem solving

Communication

Tools

GoHighLevel

HubSpot

Excel

Job description

Prometeo Talent is seeking a friendly, reliable Customer Support Representative for a fast-growing SaaS company serving contractors in the U.S. This remote role focuses on helping customers with permit filings, account setup, and platform usage, requiring independent judgment and ownership.

You will log interactions in the CRM, use Excel and common CRM tools, and participate in ongoing product training. Fluency in English and strong communication are essential, with a commitment to high-quality