Remote US Tax & Accounting Advisor — Level 2 (CPA/EA Preferred)

Hire Hangar, Inc.; Santa Fe Capital; Remote; ARS 77,270,000 - 123,632,000; Full time

Job summary

Hire Hangar, Inc. is seeking an experienced Level 2 Tax & Accounting Support Specialist to provide specialized US accounting, tax, bookkeeping, and payroll assistance from a remote Argentina location.

The role requires genuine accounting judgment and the ability to investigate and resolve complex inquiries. You will handle escalated tickets, review transactions, and communicate findings clearly via Zendesk and email.

Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of bookkeeping, tax return review, account reconciliations, payroll, and financial reporting.
• Experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Analytical, troubleshooting, documentation, and independent problem-solving skills.
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable working in a fast-paced, technology-driven environment with evolving workflows.
• Ability to learn proprietary platforms and AI-assisted workflows.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, tax notices, filing status questions, and tax return-related questions within the authorized scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work effectively with proprietary platforms and AI-assisted workflows.

Skills

Accounting

US Taxation

Bookkeeping

Payroll

Financial Reporting

English Communication

Problem Solving

Independent Investigation

Education

CPA or EA preferred

Tools

QuickBooks

Excel/Google Sheets

Zendesk

Slack

Job description

Hire Hangar, Inc. is seeking an experienced Level 2 Tax & Accounting Support Specialist to provide specialized US accounting, tax, bookkeeping, and payroll assistance from a remote Argentina location.

The role requires genuine accounting judgment and the ability to investigate and resolve complex inquiries. You will handle escalated tickets, review transactions, and communicate findings clearly via Zendesk and email.