Remote Level 2 Tax & Accounting Specialist

Hire Hangar, Inc.; Santa Fe Capital; Remote; ARS 92,241,000 - 138,361,000; Full time

Job summary

Hire Hangar, Inc. seeks an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.

This role requires genuine technical accounting judgment, not just scripted responses, and the ideal candidate will investigate and resolve issues with strong accounting and tax expertise, plus excellent communication. This remote role from Argentina covers US business hours and values CPA/EA experience and familiarity with tax

Qualifications

• Demonstrated professional accounting experience with exposure to US accounting and taxation.
• Strong knowledge of bookkeeping, tax return review, reconciliations, payroll, and financial reporting.
• Ability to handle complex tax and accounting inquiries and customer-facing financial support.
• Excellent written and verbal English communication.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, tax notices, filing status questions, and tax return-related questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly via Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists as needed.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work effectively with proprietary platforms and AI-assisted workflows.

Skills

US accounting

Taxation

Bookkeeping

Payroll

Financial reporting

English communication

Education

CPA or EA preferred

Tools

QuickBooks

Excel/Google Sheets

Zendesk

Job description

Hire Hangar, Inc. seeks an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.

This role requires genuine technical accounting judgment, not just scripted responses, and the ideal candidate will investigate and resolve issues with strong accounting and tax expertise, plus excellent communication. This remote role from Argentina covers US business hours and values CPA/EA experience and familiarity with tax