AI-Driven Technical Support Specialist

Hirebridge; Argentina; Presencial; ARS 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

AI Tools and Technology from Day 1

Continuous Learning and Development

Global Employee Recognition Platform

Global Parental Leave Policy

Life Insurance

Monthly Meal Vouchers

Descripción de la vacante

Sovos is hiring a Technical Support Specialist to bridge our SaaS platform and customers, resolving escalated technical issues and gathering feedback to improve products. The role emphasizes clear communication, strong diagnostics, and AI-assisted workflows.

You will document interactions, train customers, and collaborate with product teams while participating in on-call rotations to ensure uptime and customer satisfaction.

Formación

• Ability to troubleshoot complex technical issues in a customer-facing environment.
• Excellent verbal and written communication, patient and empathetic.
• Strong analytical and diagnostic abilities, comfortable with AI-assisted workflows.
• Experience tracking and managing support cases via Jira and Salesforce.
• Basic understanding of web technologies, APIs, and integration concepts.
• Able to manage workload independently and collaborate with a team.

Responsabilidades

• Respond to and resolve technical support tickets, calls and emails promptly.
• Document interactions, issues and resolutions in the ticketing system; escalate when needed.
• Create and maintain knowledge base articles and troubleshooting guides.
• Provide product training and onboarding to new customers; follow up for satisfaction.
• Identify recurring issues and collaborate with product teams on improvements.
• Participate in on-call rotations for after-hours support.

Conocimientos

Technical troubleshooting

Clear communication

Problem-solving

Ticketing systems

API basics

Independence & collaboration

English fluency

Other languages (Spanish/Portuguese/TK

Herramientas

Jira

Salesforce

Descripción del empleo

Sovos is hiring a Technical Support Specialist to bridge our SaaS platform and customers, resolving escalated technical issues and gathering feedback to improve products. The role emphasizes clear communication, strong diagnostics, and AI-assisted workflows.

You will document interactions, train customers, and collaborate with product teams while participating in on-call rotations to ensure uptime and customer satisfaction.